thread Re: No Square Phone Support?? in Your Square Account Information

No Square Phone Support??

MoMos — Mon, 18 Sep 2023 19:51:06 GMT

I have been with Square for several years and rarely contact support. The last time I did it was about 1.5 years ago, I was able to speak with a representative on the phone - and it was good that I did because it was a technical issue on Square's end that had to be fixed manually. I've been trying to get someone on the phone all day, but keep getting referred to their Chat. When I asked the person on Chat if Square had any phone support available, they said they were disconnecting the chat and someone would email me (???). Has anyone figured out a way to actually speak to a human being on the phone or is that no longer an option? If not, I find that paying more and more $$ for Square is resulting and fewer and fewer benefits and a declining ROI with Square.

Is there Any Phone Support with Square?

MoMos — Mon, 18 Sep 2023 19:54:13 GMT

Re: Is there Any Phone Support with Square?

DinaLRosenberg — Tue, 19 Sep 2023 11:39:19 GMT

There is but it is brutal. I have no idea what the 800# is and it appears they have taken it off the help page (helpful... sense my sarcasm) which makes sense why you're having a hard time finding it.

Re: No Square Phone Support??

Gold — Tue, 19 Sep 2023 12:53:00 GMT

HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: No Square Phone Support??

Candlestore — Tue, 19 Sep 2023 13:17:45 GMT

@MoMos ;

You can call the number in my signature line. It always works for me just listen to the options before pressing a number to continue.