have had multiple restaurant transactions just vanish.

hairofthedog326 — Sun, 14 Jan 2024 02:30:58 GMT

After splitting a check and charging two parties, and having a printed receipt with tip & signature, the transaction cannot be found anywhere. has anyone else ever dealt with this. this isnt the first time and feels like we are losing money to square. it's not in the list of transactions, it cannot be searched for, its just gone...

Re: have had multiple restaurant transactions just vanish.

_Violet — Sun, 14 Jan 2024 17:28:59 GMT

Hi @hairofthedog326 - I'm sorry to hear that this issue with your transactions has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and reports with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

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have had multiple restaurant transactions just vanish.

Re: have had multiple restaurant transactions just vanish.