thread Re: Problem with Cash Payments on Android in Your Square Account Information

Problem with Cash Payments on Android

Jay1 — Wed, 27 Aug 2025 12:37:56 GMT

Unable to complete cash payments when the bill has a decimal point figure.

No problem processing a non cash payment with a decimal point.

Running the latest Android verson on all devices and exactly the same problem.

Please see the video

Re: Problem with Cash Payments on Android

_Violet — Wed, 27 Aug 2025 22:50:38 GMT

Hello @Jay1 and thank you for your post.

Firstly, can you confirm that all of the devices you're using are compatible with Square?

If any of your devices aren't listed or aren't compatible, please let me know the brand and model of each device.

I'll keep an eye out for your reply!

Re: Problem with Cash Payments on Android

Jay1 — Thu, 28 Aug 2025 07:07:26 GMT

We are using Square on Samsung A24 and A06, Bmax Tablet i10plus.

All devices are running Android 15 and the latest version of Square.

This has been happening for the last 3 weeks or so.

Re: Problem with Cash Payments on Android

_Violet — Thu, 28 Aug 2025 17:59:14 GMT

Thanks for providing this information, @Jay1!

I've created a support ticket so our engineers can take a look at this and investigate further. I'll follow up with you here, as more updates come to hand.

Re: Problem with Cash Payments on Android

Jay1 — Wed, 24 Sep 2025 12:45:35 GMT

This problem is still persisting, I had support contact me and they have closed the case even though the problem has not been resolved.