thread Re: how long before I actually get my square? in Your Square Account Information

How long before I actually get my Square?

Connie2 — Tue, 06 Mar 2018 22:40:42 GMT

I think I submitted all my information but wondering how long before I get my square device? Do I need to do anything else or will it just be mailed to me?

Re: how long before I actually get my square?

Tom — Tue, 19 Mar 2019 23:28:00 GMT

Hi @Connie2, welcome to the seller community and thanks for signing up!

Once you've placed an order for your free reader, it should arrive in about 5 - 7 days. The longest it could take is 10 business days to reach you. I'll also ask a member of our Support Team to reach out and offer a status update. Please keep an eye on the email that's tied to your account for more information.

Hope this helps make things more clear. 🙂

Re: how long before I actually get my square?

Connie2 — Fri, 26 Jan 2018 05:17:34 GMT

Thank you someone did reach out to me and I now have my square being shipped to me. As I suspected I had missed a step.

Re: how long before I actually get my square?

Tom — Fri, 26 Jan 2018 17:46:55 GMT

Glad you got it sorted out! Thanks for your patience and feel free to reach out here anytime.

Re: how long before I actually get my square?

Brittsmith2912 — Sun, 28 Jan 2018 20:33:14 GMT

It’s been 2 weeks since I’ve ordered and still haven’t received my square what should I do?

Re: how long before I actually get my square?

Chad — Mon, 29 Jan 2018 02:09:40 GMT

Hello @Brittsmith2912! Welcome to the Seller Community!

The Square Magstripe Reader can take up to 10 business days to reach it's destination. If you're outside this timeframe theres a chance that your reader was lost in the mail, but you can order another one from your Square Dashboard!

Re: how long before I actually get my square?

jisahorse — Mon, 12 Feb 2018 22:01:12 GMT

I am still waiting for my shipment to arrive. What step did you miss? I am reluctant to set up / link my account information until I have the hardware in my hand.

Re: how long before I actually get my square?

Connie2 — Tue, 13 Feb 2018 20:21:36 GMT

When Mine did not come I found I had not actually taken the final step to order so when I did it took the full 10 days to arrive. You can check tracking to see if it's on it's way.

Re: how long before I actually get my square?

katieand — Tue, 13 Feb 2018 21:20:36 GMT

Thanks for updating us @Connie2 and giving that tip!

Re: how long before I actually get my square?

Seasley — Sun, 25 Feb 2018 17:55:45 GMT

Hi Tom

i read your responses to Connie

i Just proceeded to get signed up. I am New with technology but I think it went okay

2 questions:

i was not sure to select “Point of sale” or not... I did I hope that was correct.

i am a Nurse that assist families, going private. I want to do this right...

2nd question May I use the Pig Tail that came with my new iPhone for the Square?

I would welcome hearing from you.

and

Connie: Best of luck with your startup!

[PERSONAL INFORMATION REDACTED]

Re: how long before I actually get my square?

Mansamusa — Sun, 25 Feb 2018 15:40:31 GMT

Can somebody contact me about my square

Re: how long before I actually get my square?

puka — Sun, 25 Feb 2018 18:00:04 GMT

Hi @Seasley - Stepping in for Tom here. Once you're all signed up, you can order your reader within your online Square Dashboard or at squareup.com/shop. You should receive a confirmation email for your order once you've done so.

It sounds like you're referring to the lightning port to headphone jack adapter that comes with the newer iPhones. If so, that should work with your Magstripe reader.

Re: how long before I actually get my square?

puka — Sun, 25 Feb 2018 18:03:06 GMT

Hi @Mansamusa - Do you mind providing more information about the issue you're experiencing so we can get you going in the right direction?

Re: how long before I actually get my square?

jhall — Fri, 02 Mar 2018 17:07:28 GMT

Can a new customer receive a square reader any quicker than 5-7 days? I am researching this for a colleague who will be holding an estate sale next week.

Re: how long before I actually get my square?

puka — Fri, 02 Mar 2018 21:35:48 GMT

Hi @jhall!

Hardware should arrive within 10 days. Unfortunately, we don't provide expedited shipping, but if your colleague needs a reader right away, they can purchase the Magstripe at participating retail stores. It's $10, but we'll reimburse them (follow the steps on the packaging). To find the nearest retailer, check out this map. We recommend calling ahead as our map doesn't account for updated inventory levels.

Re: how long before I actually get my square?

Ladydee1 — Wed, 14 Mar 2018 00:44:10 GMT

Okay ill just keep an eye on my email for my square device.

Re: how long before I actually get my square?

mjw73 — Mon, 19 Mar 2018 15:08:09 GMT

Is there somewhere in my account that I can check the status of the card reader that I ordered a week ago? I haven't seen an email saying that it has shipped yet.

Re: how long before I actually get my square?

Tom — Tue, 20 Mar 2018 19:10:17 GMT

Hey @mjw73, welcome to the seller community and kudos on your first post! 😀

It looks like a seller posted an answer for your question in another thread. Have a look at VanKalkerFarms' reply in: Where is my Magstripe reader? Hope that helps get you where you need to be - let us know if anything else comes up!

Re: how long before I actually get my square?

mjw73 — Wed, 21 Mar 2018 01:45:24 GMT

@Tom, thank you for your reply!

Re: how long before I actually get my square?

cusmile1x — Wed, 21 Mar 2018 05:58:24 GMT

Good morning Jisahorse, I completely get where your at because I was kind of reluctant myself but I can say that mine worked just fine and I was still able to except payments and had no problems thus far my reader just came today