thread Re: Received email from " SquareINC" customer refund, possible scam? in Your Square Account Information

Received email from " SquareINC" customer refund, possible scam?

HealthySF9 — Sat, 28 Sep 2019 20:24:42 GMT

Check out the 2 screenshots i took. Receive the email this morning from" #432 Square Inc"

We didn't send or request any refunds this week at all. The body and content of the e-mail looks off also. Look at the sent from email and the footer section.

lol poor attempt?

Re: Received email from " SquareINC" customer refund, possible scam?

ryanwanner — Sat, 28 Sep 2019 21:23:08 GMT

From what you shard of the screenshots, those look pretty close to emails from Square that business owners should get when processing a refund.

Best way to check: all email communications from Square should come from the email address noreply@messaging.squareup.com. If it didn't please forward the emails to spoof@squareup.com

Hope this helps!

Re: Received email from " SquareINC" customer refund, possible scam?

Helen — Sun, 29 Sep 2019 00:35:32 GMT

Thanks for sharing this @HealthySF9, you're right this email isn't from Square. (It's all in the detail!)

@ryanwanner's advice is correct too (thank you!), and as he mentions if you haven't already please forward the email to spoof@squareup.com.

If you or anyone else reading this receives a suspicous email, text or call, you can refer to this Support Center article which has tips for how to recognize phishing scams.

Re: Received email from " SquareINC" customer refund, possible scam?

VanKalkerFarms — Mon, 30 Sep 2019 12:30:27 GMT

Now this email is different than most spam/phishing emails. This email has a Real business name and address at the bottom, why I don't know as that just makes the email even weirder. At first, I thought maybe it was a legit refund email sent to the wrong Square business, but it is similar but not the same as what the email is (there isn't the company detail information at the bottom). so a weird attempt at a phishing email.

Re: Received email from " SquareINC" customer refund, possible scam?

VanKalkerFarms — Mon, 30 Sep 2019 12:33:11 GMT

ok, looking more at it the email address is blaize@twoglassgents.com and that is the guy's name that runs the company so either their email got hacked or someone is spoofing their email address. Why someone would spoof their email address while trying to impersonate Square doesn't make sense.

Re: Received email from " SquareINC" customer refund, possible scam?

JBHSBandAlumni — Thu, 03 Oct 2019 14:37:02 GMT

I just received one from an address wcf@atriumpproductions.org

Re: Received email from " SquareINC" customer refund, possible scam?

GlassJudy — Thu, 03 Oct 2019 15:22:16 GMT

That's almost certainly a spoof. Please forward the email to spoof@squareup.com.

Iam getting notices for request for refund but i never put in for them

Alvarezj — Thu, 21 Nov 2019 04:24:01 GMT

Re: Iam getting notices for request for refund but i never put in for them

Chill — Thu, 21 Nov 2019 05:30:56 GMT

I received 2 emails today stating the refund that was requested ( by a company that is just in my contacts- not an actual customer)

it stated the refund for 96.09 was being processed- it looks like a square email and said “view refund” which I am not clicking on , although curious- I have not had a 96 sale - theses scammers need to be thrown in jail - how can I report the emails ? Who do I give the info to?
c hill

Re: Iam getting notices for request for refund but i never put in for them

ashc — Thu, 21 Nov 2019 12:38:48 GMT

Hey @Alvarezj and @Chill,

I moved your posts to an existing thread in the Community around a known phishing email going around.

See Helen's answer above for more details.

Re: Received email from " SquareINC" customer refund, possible scam?

Bjfree2go — Sun, 12 Jan 2020 06:27:08 GMT

Is this a scam email?

Re: Received email from " SquareINC" customer refund, possible scam?

AshleyK — Mon, 13 Jan 2020 16:34:50 GMT

Hey @Bjfree2go thanks for asking about this. This email is not from Square, so please forward it to spoof@squareup.com and do not click on any links from that email! We will be able to investigate the phishing scam once you forward the email.

Thank you!

Re: Received email from " SquareINC" customer refund, possible scam?

Diemond_Queen — Thu, 20 May 2021 14:17:35 GMT

I have been receiving these emails as well. One was in the amount of $1725.00. The nerve they got, trying to scam people smh.