thread Re: Move payment between locations for tracking purposes in Your Square Account Information

Can a Payment Be Moved to the Correct Location for Tracking Purposes?

PaulaC — Wed, 26 Feb 2025 18:23:35 GMT

User processed payment under incorrect location 'Cumberland', and it should have been processed under 'New England'. We are on the Cost Plus plan where the fee's are charged by location. Is there anyway to move the funds from Cumberland to New England or will we have to do a JE to move them internally in our ERP system.

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Re: Move payment between locations for tracking purposes

RobynR — Wed, 26 Feb 2025 18:19:29 GMT

Hey @PaulaC,

Welcome to the Community!

Currently, Square doesn’t offer a way to transfer payments between locations after processing. However, one option is to refund the original payment and reprocess it under the correct location. Keep in mind that processing fees from the original transaction won’t be refunded.

Based on what you've described, this would be a feature request.

Let me know if you have any other questions!