thread Re: square terminal connected to pos in Your Square Account Information

square terminal connected to pos

bbutler222 — Tue, 08 Jun 2021 18:12:55 GMT

I received an email stating that I could connect my square terminal to my pos. So I followed the instructions and the terminal was connected however my square terminal is sitting on a blank screen and it says "ready to take a payment". I've tried restarting both the terminal and pos and have even tried putting a credit card in the terminal. There is no way to get past this screen. I've emailed and have now left a call back. I seriously need my terminal, it's been several days and I can't get an answer. Can anyone help me out?

Re: square terminal connected to pos

Helen — Tue, 08 Jun 2021 20:17:21 GMT

Hi @bbutler222, I'm really sorry for the frustration. I've escalated this to our Beta team and they will send you a private message here in the Seller Community soon to help you troubleshoot.

To read a private message in the Seller Community: Sign in > click your profile name in the top right > click Messages.

Re: square terminal connected to pos

bbutler222 — Thu, 10 Jun 2021 13:08:00 GMT

Thank you Helen! The issue has been resolved.

Re: square terminal connected to pos

Helen — Thu, 10 Jun 2021 16:34:54 GMT

Glad to hear it!