thread Re: What are my options when Customer Care ignores all emails? in Your Square Account Information

What are my options when Customer Care ignores all emails?

thefixonwheels — Wed, 09 Jun 2021 14:54:20 GMT

i have been a loyal customer to square for over four years.

my customer code has been disabled by square for two weeks now.

seven emails since 6/2 have gone unanswered and now my most recent post in the seller community has been deleted (i have screenshots).

what are my alternatives?

Re: What are my options when Customer Care ignores all emails?

nika — Wed, 09 Jun 2021 15:02:34 GMT

@thefixonwheels I'd suggest looking at the email that was sent to you on 5/26. It looks like your account is in review following a phone conversation between you and one of our advocates. Once the review is completed, a team member will reach out via email.

Re: What are my options when Customer Care ignores all emails?

thefixonwheels — Wed, 09 Jun 2021 15:07:40 GMT

i did look at them. and those emails also say to email back with any questions. which i have done probably a dozen times since 5/26.

no one has addressed the issue i continue to bring up. NO ONE.

everything goes unanswered.

Re: What are my options when Customer Care ignores all emails?

thefixonwheels — Wed, 09 Jun 2021 15:09:52 GMT

have you seen all the emails i have sent since 5/26 or are you only looking at the answer on 5/26. are you unaware of the replies on other days subsequent to 5/26 which also skirted my issue?