thread Re: Cannot ACCEPT online PAYMENT in Your Square Account Information

Cannot ACCEPT online PAYMENT

jbej90 — Wed, 11 Feb 2026 16:41:49 GMT

Square wont let me accept payments because they think im not real.
So I am trying to set up a square account so I can start accepting payments at customers houses for my technical support company and when I am prompted to enter personal info like my address and ssn I put in everything correctly I even have the ssn card to make sure im not messing that up and everytime without fail they deny me. I know im not getting information wrong but i've tried so many times that they just said "thats it you can't get card payments." I dont know what to do I cant call them because I need a customer number which I can't get because I need a merchant ID. Please help

Re: Cannot ACCEPT online PAYMENT

Goldneye — Wed, 09 Jun 2021 17:11:00 GMT

HI, you can try to contact Customer Support with this link. Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Cannot ACCEPT online PAYMENT

jbej90 — Wed, 09 Jun 2021 17:18:06 GMT

HELLO THANKS, THE CALL US BUTTON NOT WORKING IT SAID : CURRENTLY UNAVAILABLE

Re: Cannot ACCEPT online PAYMENT

Goldneye — Wed, 09 Jun 2021 17:19:37 GMT

HI, you must be logged into your account and is best on a laptop or desktop.

I was able to click and receive the number.

Re: Cannot ACCEPT online PAYMENT

jbej90 — Wed, 09 Jun 2021 17:21:59 GMT

Hello yes I am currently logged

Re: Cannot ACCEPT online PAYMENT

Goldneye — Wed, 09 Jun 2021 17:24:50 GMT

HI, laptop or desktop?

Re: Cannot ACCEPT online PAYMENT

jbej90 — Wed, 09 Jun 2021 17:27:46 GMT

Laptop

Re: Cannot ACCEPT online PAYMENT

Goldneye — Wed, 09 Jun 2021 17:30:54 GMT

HI, no clue.

Re: Cannot ACCEPT online PAYMENT

nika — Wed, 09 Jun 2021 20:28:15 GMT

@jbej90 Really sorry for the trouble. It looks like we're not able to support you as your payment processor. You'll want to reach out to other processors and see if they can help you out.