thread Square Chip Reader Issue in Your Square Account Information

Square Chip Reader Issue

AlQamar — Thu, 12 Aug 2021 00:23:25 GMT

Hello, I've been using the new chip card reader for about six weeks now. I notice at the same time each day (around 7pm est) the reader won't allow me to accept any more payments? I've searched everywhere for the answer to this dilemma but i'm coming up with nothing? Its not running out of battery charge, I've checked that and the reader is fully charged but still won't connect. Please help.

Re: Square Chip Reader Issue

Tom — Thu, 12 Aug 2021 00:26:38 GMT

Hey @AlQamar, thanks for reaching out and sorry to hear about the disruptions with your chip card reader. 🤨

That sounds like it should not be happening. If you haven't had a chance already, please give these troubleshooting tips a run-though: Troubleshooting Contactless + Chip Reader.

If that doesn't clear things up, please get in touch with our Customer Success team. With that, they'll be able to take a deeper look into your account settings.