thread Re: Unable to Transfer Funds in Your Square Account Information

Unable to Transfer Funds

Giddys — Wed, 11 Aug 2021 15:35:50 GMT

I cannot complete a transfer for two weeks now. It says my bank is verified, but I get "unable to transfer funds" message. Also, My debit card is being declined every time I try to use it. I need access to my money! Emailed but did not receive an answer. There is nothing in the FAQ or support section that answers my question.

Re: Unable to Transfer Funds

MJD — Wed, 11 Aug 2021 17:44:59 GMT

Hi ! Welcome to the Seller Community.

This sounds like an issue on your bank's end, please contact them and ask why your card may be getting declined.

Please mark this as best answer if it helps!

Re: Unable to Transfer Funds

Empress — Wed, 08 Sep 2021 03:57:53 GMT

This answer sounds like no accountability on Square. It sounds like when Giddys refers to "My debit card", they are not complaining about an outside bank card, rather the Square debit card. Which would make more sense, as Square's debit card is janky.

Re: Unable to Transfer Funds

Empress — Wed, 08 Sep 2021 04:43:39 GMT

I, too, have not been able to transfer funds for a week. On my desktop, it says, "Transfers unavailable. We periodically review accounts to ensure customer security. Transfers will be available once we complete this review (typically one business day)."

It's been over one business day.
No where on my dashboard indicates that it's under review.
I never get an email notification of said review. Yes, I checked my spam.
No documentation was ever requested.
My bank's debit card still works.
I emailed through Square Support, as there are no other ways to get support.

If they ever get back to me. I will update you here.

Re: Unable to Transfer Funds

Empress — Fri, 10 Sep 2021 02:21:13 GMT

At this point, file a complaint with ConsumerFinance.gov.