Service Charges on Point of Sale app

tattoodayna — Thu, 02 Sep 2021 15:06:55 GMT

I am having the same issue as all the others. I added the Credit Card Convenience Fee tab to the service charges section of the dashboard but it is NOWHERE to be found on the POS. I have been on the phone with customer service for one hour last week. All she could come up with was to add it as a tax, which would automatically apply to ALL customers and I would have to remove the "added tax" for cash customers. I was not happy with that solution as I knew this was not the proper way to apply the surcharge. I called back yesterday, after 1 hr I was given the same resolution. When I advised that is not how it is supposed to be added, especially according to this thread that @isabelle started, she said she would call me back today. That call never came so for a 3rd time I called customer support and again 1 HR LATER, she still could not resolve the issue. I told her it's not just me, that for over 1 mth people on this thread have the exact same complaint. So, now I am once again waiting for a call back!!!! This has been the most frustrating process!!!

Re: Service Charges on Point of Sale app

JK_Fiber_Art — Fri, 10 Sep 2021 23:46:05 GMT

Hello tattoodayna,

Just a suggestion - setup up a Handling Fee item - it would be the same as setting up any item on your end - doing so avoids any issues for applying a “surcharge” for credit card processing fees as credit card processors have different policies for trying to charge a customer an additional charge for the cost of processing a fee for the cost of doing business. If I understand your thoughts, you want to pass on the credit card processing fees to the buyer rather than you - this is understandable. If you ensure that you are simply charging the customer a handling fee for processing their order, in most cases they will be OK with that (hey, most Ticket Sales sites do this.)

Again just a suggestion - perhaps others may have a better suggestion - actually would love to hear what others options are out there.

Best, JK 😎

thread Re: Service Charges on Point of Sale app in Your Square Account Information

Service Charges on Point of Sale app

Re: Service Charges on Point of Sale app