https://community.squareup.com/t5/Your-Square-Account-Information/Payroll-product-Massive-disappointment/m-p/308357#M1732 <P>Has anyone else had problems with Square's payroll product. &nbsp;It has taken over 1.5 months to resolve my setup and ability to use product. &nbsp;Customer Service bounced back and forth between general customer service and payroll service. &nbsp;Payroll Representative schedule appointments and do not make them. &nbsp;</P><P>&nbsp;</P><P>The final straw was being told by Square (after September 30 quarterly tax filing deadline) that "technically" since they did not run a payroll, they could not handle my tax filing. &nbsp;"Technically, I did not pay, because I did not run a payroll..I did not run a payroll because their payroll rep missed the appointment date and provided me with a general number to call back (so the message did not get to him)...What a mess. &nbsp;Spoke with a Payroll Supervisor and told it was my responsible to run the payroll and they are not a payroll company "per sec". &nbsp;Patronizing and no way to escalate. &nbsp;</P><P>&nbsp;</P><P>How can a client not escape to speak with someone, they cannot provide a number to corporate office, only the customer service group that bounced me around from the beginning. Sign up in August, it now October, &nbsp;Horrible service all the way around. &nbsp;The Payroll Department needs customer service training.</P> Sun, 03 Oct 2021 18:44:12 GMT RoseNC 2021-10-03T18:44:12Z https://community.squareup.com/t5/Your-Square-Account-Information/Payroll-product-Massive-disappointment/m-p/308357#M1732 <P>Has anyone else had problems with Square's payroll product. &nbsp;It has taken over 1.5 months to resolve my setup and ability to use product. &nbsp;Customer Service bounced back and forth between general customer service and payroll service. &nbsp;Payroll Representative schedule appointments and do not make them. &nbsp;</P><P>&nbsp;</P><P>The final straw was being told by Square (after September 30 quarterly tax filing deadline) that "technically" since they did not run a payroll, they could not handle my tax filing. &nbsp;"Technically, I did not pay, because I did not run a payroll..I did not run a payroll because their payroll rep missed the appointment date and provided me with a general number to call back (so the message did not get to him)...What a mess. &nbsp;Spoke with a Payroll Supervisor and told it was my responsible to run the payroll and they are not a payroll company "per sec". &nbsp;Patronizing and no way to escalate. &nbsp;</P><P>&nbsp;</P><P>How can a client not escape to speak with someone, they cannot provide a number to corporate office, only the customer service group that bounced me around from the beginning. Sign up in August, it now October, &nbsp;Horrible service all the way around. &nbsp;The Payroll Department needs customer service training.</P> Sun, 03 Oct 2021 18:44:12 GMT https://community.squareup.com/t5/Your-Square-Account-Information/Payroll-product-Massive-disappointment/m-p/308357#M1732 RoseNC 2021-10-03T18:44:12Z https://community.squareup.com/t5/Your-Square-Account-Information/Payroll-product-Massive-disappointment/m-p/308646#M1733 <P>Sorry to hear this <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/401835">@RoseNC</a></P> <P>&nbsp;</P> <P>Firstly, welcome to the <A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A> + sorry to hear that you're here because you've run into trouble.&nbsp; I have passed this message&nbsp;over to the Payroll team so someone is able to reach out and hopefully help in this situation.</P> Mon, 04 Oct 2021 21:40:50 GMT https://community.squareup.com/t5/Your-Square-Account-Information/Payroll-product-Massive-disappointment/m-p/308646#M1733 JJ_ 2021-10-04T21:40:50Z