thread Credit Card info will not save on client profile in Your Square Account Information

Credit Card info will not save on client profile

SaraC — Tue, 01 Feb 2022 20:17:51 GMT

Hi,

We have been with Square for over six years now. Almost a year ago (Square cannot answer why) we have been able to save credit card information in our client's files.

One day out of the blue, we are not able to save. I have been going back and forth with Square for almost a year now. They cannot answer or get back to me.

Our Reps and Clients are beyond upset having to ask for their credit card every time we do a transaction. Some clients are weekly ordering.

Hopefully someone can help.

Re: Credit Card info will not save on client profile

JJ_ — Thu, 03 Feb 2022 21:27:39 GMT

These forums are public, so to protect your privacy, we’ve moved your post to a private board.

Hey there @SaraC!

This sounds frustrating. I would like to take a look at this case closely.

Could you share more details of the process you currently follow to attempt adding Cards on File?

Do you get any specific errors when attempting to save the card on file and it fails?

Is this happening to all cards or a specific brand (Visa, Master Card, American Express)?

Thank you for your patience.