thread Transactions unavailable after every sale in Your Square Account Information

Transactions unavailable after every sale

Dylanm5 — Wed, 02 Feb 2022 06:37:03 GMT

Has anyone ever had the problem where after every single payment you make the system automatically puts a hold on my transfers and reviews my account? This has happened over 20 times in past 5 days. It happened today alone 4 times. Everytime a customer makes a payment my transfers are unavailable and being reviewed. Takes 15 minutes to several hours to be reviewed after each sale. Customer service emailed me and said it shouldn't be a problem anymore but it's still happening and becoming very frustrating.

Re: Transactions unavailable after every sale

sayra — Thu, 03 Feb 2022 22:36:21 GMT

Hey @Dylanm5,

Take a look here at some possible reasons as to why your transfers are being held or suspended.

Re: Transactions unavailable after every sale

Dylanm5 — Sat, 05 Feb 2022 03:00:05 GMT

No that's not it. I already completed all documentation. This is still happening after every sale I make. I make 4 to 6 sells a day and it makes my transfers unavailable everytime after payments made. The transfer unavailable review lasts from 15 minutes to several hours each time and then goes away. And when I make a new sale it does the same thing again.

Re: Transactions unavailable after every sale

sayra — Sun, 06 Feb 2022 17:17:36 GMT

Sorry to hear this is happening @Dylanm5.

We suggest that you email our Account Services team to ask any further questions as we don’t have that kind of insight on your account on this platform. If your account is held for more than 24 hours, you should receive an email from them.

Thank you.