https://community.squareup.com/t5/Your-Square-Account-Information/square-charged-my-customer-twice-and-won-t-refund/m-p/394404#M1331 <P>square charged my customer twice and keeps getting money from their account, what do i do</P> Sun, 11 Sep 2022 02:23:05 GMT onetouch443 2022-09-11T02:23:05Z https://community.squareup.com/t5/Your-Square-Account-Information/square-charged-my-customer-twice-and-won-t-refund/m-p/394404#M1331 <P>square charged my customer twice and keeps getting money from their account, what do i do</P> Sun, 11 Sep 2022 02:23:05 GMT https://community.squareup.com/t5/Your-Square-Account-Information/square-charged-my-customer-twice-and-won-t-refund/m-p/394404#M1331 onetouch443 2022-09-11T02:23:05Z https://community.squareup.com/t5/Your-Square-Account-Information/square-charged-my-customer-twice-and-won-t-refund/m-p/394422#M1332 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/471504">@onetouch443</a>,</P> <P>&nbsp;</P> <P>Thanks for getting in touch, and welcome to our Seller Community <span class="lia-unicode-emoji" title=":waving_hand:">👋</span><BR />&nbsp;</P> <P>We're not able to look into your transactions via this public forum, you can view all successful sales by tapping on the transactions tab in your app to see if it was captured twice. If you only see one transaction here, it's possible that the transaction failed and there's a pending charge on your customer's statement. You can learn more about why a transaction might fail <A href="https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail" target="_blank">here</A>. &nbsp;</P> <P>&nbsp;</P> <P>Please let us know if you have any further questions, we're happy to help.&nbsp;</P> Sun, 11 Sep 2022 06:29:20 GMT https://community.squareup.com/t5/Your-Square-Account-Information/square-charged-my-customer-twice-and-won-t-refund/m-p/394422#M1332 Arie 2022-09-11T06:29:20Z