Explaining gift card redeemed on Reconciliation report

thenewheadspa — Mon, 23 Mar 2026 03:55:24 GMT

I need help understanding the Reconciliation report (under Reports > Accounting > Reconciliation).

I have a total payments collected == $1,000 (example)

and a category called "Non-transferable payments" which has "Gift card redeemed" under it showing -$300 (example).

Bringing my Payments eligible for transfer to $700 (example)

Why does gift card redeemed show a minus value?

Re: Explaining gift card redeemed on Reconciliation report

thenewheadspa — Thu, 09 Apr 2026 00:00:17 GMT

Is anyone from the support team able to help?