thread Re: Review of turnover to save on fees in Reports Setup & Management

Review of turnover to save on fees

JOF_Cafe_Adl — Mon, 06 Apr 2026 07:42:04 GMT

I have tried to speak with someone to review our turnover to negotiate fees, however I keep hitting a brick wall. My turnover is above the advertised 'we can help reduce your fees' amount, is there a shortcut to chat to someone in Square?

Re: Review of turnover to save on fees

Minion — Mon, 06 Apr 2026 15:22:47 GMT

Hi @JOF_Cafe_Adl

I believe the only way for that to happen would be to call into Customer Support to speak with a person who should be able to route you to the correct person to look into a fee rate reduction.

With that being said, Square recently did go through a 40% reduction in staff, so this may also be what is causing the "wall" that you are hitting.

Re: Review of turnover to save on fees

VanKalkerFarms — Mon, 06 Apr 2026 16:31:42 GMT

You can try this form. That is how I have gotten my rates reviewed in the past.

https://squareup.com/us/en/sales/contact?page=/us/en/pricing

Re: Review of turnover to save on fees

VanKalkerFarms — Mon, 06 Apr 2026 16:34:29 GMT

I just realized you are in Australia. This link should be what you need. Though it may all go to the same place in the end. https://squareup.com/au/en/sales/contact?page=/au/en/payments/features

I have submitted this form, and then within a few days, I received a call from Square, and they reviewed it.

Re: Review of turnover to save on fees

Minion — Mon, 06 Apr 2026 23:52:42 GMT

@VanKalkerFarms wrote:
I just realized you are in Australia. This link should be what you need. Though it may all go to the same place in the end. https://squareup.com/au/en/sales/contact?page=/au/en/payments/features

I have submitted this form, and then within a few days, I received a call from Square, and they reviewed it.

Ahh good catch @VanKalkerFarms

Re: Review of turnover to save on fees

JOF_Cafe_Adl — Wed, 08 Apr 2026 01:50:43 GMT

Thanks EVERYONE who replied, much appreciated.

Mark