thread Re: Cash Drawer Report Email missing data in Reports Setup & Management

Cash Drawer Report Email missing data

twentysixcafe — Wed, 12 Nov 2025 20:00:32 GMT

Since Friday, November 7, 2025, the daily emailed Cash Drawer Report has been missing:

description
actual in drawer
difference

This is a clear bug in the email generation of these daily reports. Please advise, thank you!

Re: Cash Drawer Report Email missing data

JJ_ — Fri, 14 Nov 2025 00:28:44 GMT

I would like to take a closer look at this for you. I see that this email is missing some elements (see the broken icons to the left and the right of the report)

Have you tried visualizing the report on a different device? And if so, are you seeing the amounts missing there as well?

I haven't seen other reports similar to yours, but I will keep an eye out here.

Re: Cash Drawer Report Email missing data

Blabovitz — Fri, 14 Nov 2025 22:53:07 GMT

Having the same problem here. Started this week 11/8/25

Re: Cash Drawer Report Email missing data

Donuts — Mon, 17 Nov 2025 08:53:12 GMT

ALSO, I believe with the same "bug", we did notice that our Cash Management Drawer Report "Cash Sales" can now be viewed WITHOUT a manager/owner login and is visible to ALL on our iPads and Square Registers. This wasn't the case before!

Re: Cash Drawer Report Email missing data

encsportscards — Tue, 18 Nov 2025 16:09:17 GMT

We are also having this issue with the name of the person doing the drop, the actual in drawer, and the difference in drawer fields all missing. This is an issue since we have several employees making drops throughout the day and we have more than 1 location. please gets this fixed.

Re: Cash Drawer Report Email missing data

mjb502 — Wed, 31 Dec 2025 06:38:52 GMT

we're also missing description, actual, and difference in our cash drawer emails.

Re: Cash Drawer Report Email missing data

Blabovitz — Fri, 16 Jan 2026 13:34:55 GMT

Same here

Re: Cash Drawer Report Email missing data

SWCMD — Sun, 18 Jan 2026 02:12:40 GMT

we are also experiencing this problem.....we have two machines, one on 6.88 and one on 6.90 version.

When we print the report directly from the POS station, the "actual in draw" and "difference" numbers are missing. But the email report shows these number. (my staff then fill the numbers by hand which we want to avoid).

see image.

Re: Cash Drawer Report Email missing data

SWCMD — Sun, 18 Jan 2026 02:13:46 GMT

@MayaP Can you take a look at this chat group... it is similar to the other group with the report printing twice but with info missing.

Re: Cash Drawer Report Email missing data

MayaP — Mon, 19 Jan 2026 22:31:43 GMT

Since this will require account-specific details and real-time troubleshooting, I recommend reaching out to Support so they can take a deeper dive into the issue. If you’re still experiencing any problems afterward, please let me know.

@SWCMD @mjb502 @twentysixcafe @Blabovitz @encsportscards

Re: Cash Drawer Report Email missing data

SWCMD — Mon, 19 Jan 2026 22:46:36 GMT

Ok I will email them.

In the past I have had much better luck / help resolving issues with your help vs. the customer support.

But let me see what they say.....

Re: Cash Drawer Report Email missing data

SWCMD — Mon, 19 Jan 2026 22:54:20 GMT

Our email for the cash draw always has these "broken icons" but shows the correct information and numbers.

The problem we are facing is that when the report is automatically printed at the POS station once the cash count is done, the report prints with "actual in drawer" and "difference" missing with amounts....see the image I posted below in this thread

If you have any leads / suggestion that would be great.

2 machines, (6.88 and 6.90) both doing the same thing.

Re: Cash Drawer Report Email missing data

SWCMD — Tue, 20 Jan 2026 21:11:27 GMT

This is the latest I got today, in case it helps others out:

"I reached out to my advanced support team with the additional details and they indicated that this is currently an issue and our engineering team is already aware and working on a fix. We will add your account to the existing ticket for our engineering to know and that way when a fix is issued, you will be notified as well.

Regards,
Evelyn L
Square Customer Success"

Re: Cash Drawer Report Email missing data

MayaP — Tue, 20 Jan 2026 21:53:12 GMT

I appreciate the update, and I’m glad to hear the team is actively working on a fix. As always, I’m here if you come across anything else. Thanks again for flagging this! @SWCMD