thread Re: E-mail Sign Up Auto Reply in Archived Discussions (Read Only)

E-mail Sign Up Auto Reply

AlCopelandMusic — Wed, 30 Mar 2022 17:06:58 GMT

I have an email sign up form on my website. I'd like to offer a coupon to new subscribers. How do I set it up so that when a new subscriber joins the email list they get an automatic email with the coupon code?

Re: E-mail Sign Up Auto Reply

HC_Charlie — Fri, 13 Aug 2021 14:38:44 GMT

Thanks for your question. I think the option for auto email replies are available through the optional Marketing Program. You can find more information here:

https://squareup.com/help/us/en/article/5660-using-automated-campaigns-with-square-marketing

I've been using the Marketing and separate Loyalty programs for the past several months, and the automations are very good. You can customize your content, send out emails and messages on your schedule, or setup the automatic marketing that is super easy, like a set-it-and-forget-it solution...takes most of the work out LOL.

Hope this post helped answer your question.

Re: E-mail Sign Up Auto Reply

AlCopelandMusic — Fri, 13 Aug 2021 22:41:07 GMT

Hi HC_Charlie,

Thank you so much for your answer. However, this solution only applies to customers after they've purchased from the shop. I have a sign up form on my online store and I would like to send an automated email with a coupon to customers once they sign up. This way they can use their coupon for their first purchase. Is there anything like that for the online store?

In service,

Re: E-mail Sign Up Auto Reply

klcreativemedia — Fri, 03 Sep 2021 14:58:28 GMT

I am searching for the answer to this as well. I want to reward new email subscribers, and an automated campaign doesn't seem to be available for this.

Re: E-mail Sign Up Auto Reply

TiffanyNR — Fri, 15 Oct 2021 05:06:20 GMT

Hello,

I tried setting up the automated Upsell Customers Post Purchase email and it seems that it's not available for online purchases, but only for in-store? Can you please provide this feature for online purchases? All other automations seem to trigger well with other criteria, wondering if this would be an easy set up.

Re: E-mail Sign Up Auto Reply

BOSP — Sat, 06 Nov 2021 14:02:14 GMT

I just had 3 new customers subscribe for our newsletter. I just happened to stumble on that information by checking my Square POS App, I saw that the number of customers had gone up, otherwise I would only have found out if I had signed in to my Square account and gone to my dashboard. I didn’t receive an email informing me. They may have been hoping to use the advertised Subscriber Coupon right then. We proudly fulfill orders within hours of the email notification. I’ve just now sent them a Welcome Coupon, 2 of them subscribed 2 days ago. I hope they are still interested and haven’t gone elsewhere to purchase. An auto-generated coupon would benefit all of us, retailers AND Square.

Re: E-mail Sign Up Auto Reply

Kassi_ — Tue, 09 Nov 2021 20:57:28 GMT

Hey there, @BOSP -

Welcome back to the Community.

I wanted to confirm with you- do you have the subscription to Square Marketing?

If so, you will be able to see those Marketing Campaign reports to see all of your sellers that subscribed to the campaign.

Are you looking for a direct email to you when a customer signs up?

I will keep an eye out for your reply👀.

Re: E-mail Sign Up Auto Reply

BOSP — Wed, 10 Nov 2021 03:38:09 GMT

Hello, Kassi. Thank you for responding. I’m a small boutique, and I send out emails on the Pay As You Go plan. Yes, I’m looking for email notification when there’s a Form Submission, specifically when a customer sign ups for my email newsletter. Square Retailers shouldn’t have to find out days later—by chance—that a new customer has signed up. Also, there should be an automated email that goes out to the new customer, with the retailer’s news, special offer…

Re: E-mail Sign Up Auto Reply

Kassi_ — Thu, 11 Nov 2021 21:49:42 GMT

@BOSP -

Appreciate you confirming what you were looking for. I consulted with one of our Marketing specialists to get more details on what is possible based on your post.

To start, there is a "Welcome Back New Customers" email available in the Square Marketing that you can use. This would be for customers that are entered into your Directory after a transaction.

Being able to get a notification when any new customer has filled out the entry form would be a Feature Request and I can escalate this to our Product Team.

To help with the filtering, you could try adding the "Created" column using the plus sign on the far right. This would be an easier way to see the most recent customers added.

Thank you!

Re: E-mail Sign Up Auto Reply

Clay1 — Fri, 31 Dec 2021 19:26:25 GMT

I am also trying to find out the answer to this. Have you found out? thanks

Re: E-mail Sign Up Auto Reply

countryroads1 — Mon, 10 Jan 2022 17:54:00 GMT

I have square register and subscribe to square marketing. I can't find out how to turn on email collection when they make a purchase. Do I need the square app to do it? It also says a few emails bounced back. How do I find out which ones are invalid?

Re: E-mail Sign Up Auto Reply

Ria — Thu, 13 Jan 2022 16:03:16 GMT

Hi @countryroads1 - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Questions.

Here are the steps for turning on email collection for marketing:

With your Square Point of Sale app or on your Register, you can enable the email collection screen via Settings > Email Collection > Show Email Collection Screen. As soon as you enable the email collection screen, you can start gathering your customers' email addresses.

Check out which emails were invalid by going into your marketing on your Square Dashboard, going into the specific campaign and going into recipients, on that page you will be able to see which emails were successful and which ones were not.

Let me know if this helps.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: E-mail Sign Up Auto Reply

Pamalupagus — Sun, 20 Feb 2022 17:05:51 GMT

So, email collection is only available using POS? I use Register and Appointments. No email collection?

Re: E-mail Sign Up Auto Reply

JJ_ — Wed, 23 Feb 2022 00:01:28 GMT

Hi @Pamalupagus

This would be considered a feature request at this time.

I will make sure to pass this one over to our product team for their visibility.

Re: E-mail Sign Up Auto Reply

sadmonkeymerc — Thu, 24 Feb 2022 18:52:02 GMT

I was also searching for this feature (and I am using Square Marketing). I wanted to create a pop-up on our website that says "Get 15% off by joining our newsletter." So I set up an Automated Welcome Email that includes a coupon, because I thought it would be sent to new email subscribers that use the form on my website. Unfortunately when I tested this out by entering another email address of mine, I never received the welcome email. So I assume welcome emails only apply to those using the POS? Surely this is something Square can offer for online customers. I'm personally sick of seeing the "15% Off" pop-up at every single website I visit, but I guess it works so thought I'd give it a shot on MY website, ha. I'm assuming most other sites use Shopify or another service. I'm very surprised Square doesn't offer this, but fingers crossed they will!

Re: E-mail Sign Up Auto Reply

JJ_ — Thu, 24 Feb 2022 20:29:20 GMT

Hey there @sadminkeymerc

You should be able to accomplish Discount Pop-up in Square Online. Here is a nifty guide on Creating Pop-ups for your website.

I do agree with you that these pop-ups can be annoying but they have made me purchase or stay longer on the site when offered a 15 or 20% off my next purchase.

Good luck and I hope this information is helpful!

Re: E-mail Sign Up Auto Reply

sadmonkeymerc — Thu, 24 Feb 2022 21:07:29 GMT

Hi JJ,

I see that I'll need to upgrade to at least the Performance plan but that's what I was looking for!! Thank you for your response and I'm sorry for the hassle and for missing that!

However, it looks like you can only select a coupon with a predetermined name (ie. COUPON15). Is there a way to generate a coupon with a unique code so it isn't used more than once?

Re: E-mail Sign Up Auto Reply

Pamalupagus — Thu, 24 Feb 2022 22:07:00 GMT

Why is it so different from the Register to the iPad? I would not have paid the $ for Register if I knew I could have used pretty much any old iPad with a cheap Square Stand.

Re: E-mail Sign Up Auto Reply

JJ_ — Fri, 25 Feb 2022 22:22:50 GMT

At this time Auto-generated coupons are a feature request. Our team is aware of this need and we are tracking interest from Sellers.

In the meantime, you should be able to limit the coupon offered to once per customer.

Re: E-mail Sign Up Auto Reply

JJ_ — Sat, 26 Feb 2022 00:32:47 GMT

While we try our best to make sure that we have the same experience across all compatible with Square it is sometimes difficult to accomplish this task when we have two extremely different operating systems (even when they tend to copy each other's features)

It's our goal to make sure you are taking advantage of your Square Register. Let us know which limitations you are confronting vs. using an iPad and I will pass them over to our product team for visibility.