thread Re: API - Loyalty Program in Archived Discussions (Read Only)

API - Loyalty Program

Tapio — Wed, 09 Aug 2017 16:03:40 GMT

I read a question answered which stated there is no API for the loyalty program. However, is there a way to track if the customer entered their loyalty information after checkout out through the POS (i.e. using Square Payments)? Our customers are currently using the loyalty program and we are developing a mobile app so they can place orders from a tablet in the store. Without the ability to keep the rewards in sync, it will force us to build our own POS which leverages the Square POS, so that we can track rewards in both the app and at the register.

Are there plans for a loyalty program API? This feature would help us tremendously and give a lot of flexibility to developers.

Re: API - Loyalty Program

Tapio — Mon, 14 Aug 2017 17:51:57 GMT

I'm going to test if using the Square POS API to process the payment (using the Square app) will capture the stars.

Re: API - Loyalty Program

Kpay — Mon, 14 Aug 2017 18:35:08 GMT

@Tapio sorry for the delay here. Loyalty info shouldn't come through using the Square POS API, but I spoke with our developer team and exposing the Loyalty API is on their radar - just no publicly available timeline right now. I'll update this thread when/if that changes. Thanks for your post!

Re: API - Loyalty Program

imaginesoda — Wed, 06 Dec 2017 15:36:23 GMT

We are developing an app ourselves. How is the square API for payments working?

Re: API - Loyalty Program

EJ_ — Mon, 11 Dec 2017 20:17:46 GMT

Hi @imaginesoda

Glad to hear you're looking to use the Square API for your app.

Check out the Developers Discussions board when you get a chance. There might be good insight and resources that could help.

Re: API - Loyalty Program

strandsupplmnts — Mon, 19 Feb 2018 17:12:23 GMT

Hi, is there any update on a timeframe for this? Thank you! 🙂

Re: API - Loyalty Program

Chad — Wed, 21 Feb 2018 20:56:30 GMT

Hello @strandsupplmnts!

Currently we're still looking into this, but we don't have a timeline to share at the moment! If there are any updates a Community Team Member will update this thread.

Re: API - Loyalty Program

GatherBistro — Mon, 08 Oct 2018 17:51:00 GMT

I know it is noted that this discussion will be updated, but it has been over 6 months since the last comment regarding making the loyalty API public. Is there any sort of updated timeline? Thank you, Anette

Re: API - Loyalty Program

strandsupplmnts — Wed, 10 Oct 2018 19:53:23 GMT

We are interested in getting an update on this also -- we want to be able to offer rewards through our online store as well as in-store purchases. Thank you!

Re: API - Loyalty Program

EJ_ — Thu, 11 Oct 2018 15:07:15 GMT

Hello to you both @GatherBistro @strandsupplmnts

Unfortunately there's nothing new to report around this, but we're trying our best to advocate on your behalf since it seems to be gaining more interest as of late.

Hopefully we can get this prioritized and rolled out in the near future. If anything changes, we'll post an update for everyone.

Re: API - Loyalty Program

balmonte — Sat, 27 Oct 2018 23:58:01 GMT

Very much interested in a loyalty API. Hope to see something released soon.

Re: API - Loyalty Program

UserTM — Wed, 12 Dec 2018 23:28:45 GMT

Any update on this?

Re: API - Loyalty Program

Helen — Thu, 13 Dec 2018 23:25:35 GMT

Not yet @UserTM! We can't share timelines here in the Community but if an API for Loyalty is available in future we'll definitely announce any updates - we'll and post here in this thread to give everyone a heads up.

Re: API - Loyalty Program

agrasso347 — Thu, 01 Aug 2019 18:58:32 GMT

any update on this? We are also interested in this. Angelo

Re: API - Loyalty Program

Helen — Sat, 03 Aug 2019 01:18:18 GMT

Not yet @agrasso347! Now that you've replied to this thread you'll be notified of any new posts.

If you'd like to keep an eye on a thread without replying click 'Subscribe' in the top right (you must be signed in to see the option to Subsribe)!

Square Loyalty & WooCommerce

vrthecoffeeguy — Mon, 08 Jun 2020 18:31:23 GMT

I'm switching from Square's online store to a WooCommerce store, but I'll still use the Square dashboard to manage orders, customers, etc. Many of my customers are currently enrolled in Square's loyalty program, but any orders from WooCommerce do not give customers Square loyalty points even though my customers are synced between both platforms. Square support told me these points aren't synced with third parties. I have a Square POS in my store in addition to online orders where customers can earn points.

Any work-a-rounds or suggestions on how to automatically award customers points in both systems?

Re: Square Loyalty & WooCommerce

nika — Wed, 10 Jun 2020 19:38:46 GMT

Hey @vrthecoffeeguy- Thanks for your post!

Unfortunately there isn't a way to automatically have loyalty points added to a customer's profile after they've made a purchase through WooCommerce, or any other third party sites for that matter. And there isn't any real workaround. if we hear of something, we'll update this thread.

Re: Square Loyalty & WooCommerce

clarajanenash — Sat, 27 Aug 2022 13:46:45 GMT

This has been a wanted feature request for over 5 years (based on the dates in this thread). At this point should we just give up hope that this feature will ever be implemented?

Re: Square Loyalty & WooCommerce

RobynR — Mon, 29 Aug 2022 15:28:21 GMT

Hey @clarajanenash,

Welcome to the Community.

Please check out this Best Answer from above. Feel free to also share your suggestions in our Ideate Room here: squ.re/ideate - Our Product Team keeps an eye on this forum as they are constantly improving our products based on feedback like this.

We appreciate your patience.

Re: Square Loyalty & WooCommerce

clarajanenash — Wed, 31 Aug 2022 17:46:49 GMT

That "Best Answer" is from over two years ago. The fact that Square won't let loyalty be something that can be synced with anything other than Square Online seems like a really shady way of forcing their customers to use their own products rather than building a loyal following of happy customers by allowing us to interact with the POS/Website/Loyalty Program in any and all ways that will work for us.

This is clearly something that many of us want (I'd go so far as to say ALL of your customers would like this feature), and yet you have made zero progress towards making it a reality in the last 5 years. That should be embarrassing and shameful for the engineering team at Square.

Really hoping you guys decide to do better rather than make your customers struggle to find workarounds for some really simple things!

Edit: If there's 3rd party loyalty programs that can sync with our POS and Woocommerce I'd be interested in seeing those options since your developers aren't willing or able to integrate the two.