thread Re: Customize Receipt Email in Archived Discussions (Read Only)

Customize Receipt Email

newharvest — Thu, 07 Sep 2017 08:38:37 GMT

Is there a way to customize the receipt email that a user receives when using a 3rd party e-commerce integration. The black text on orange background isn't the ideal.

The receipt itself is customizable, but the email notification needs to be as well to make a professional e-commerce integration.

Is there a way I'm missing?

Thanks in advance.

Re: Customize Receipt Email

RHatch — Thu, 07 Sep 2017 13:19:56 GMT

With a 3rd party ecommerce you will need to refer to them on the email/receipt settings. What third party are you using?

Re: Customize Receipt Email

newharvest — Thu, 07 Sep 2017 15:58:35 GMT

We're using JotForm. The JotForm email is easily customizable, but the Square payment receipt that comes directly from Square doesn't seem to be customizable. Can I simply turn the square email off and use only the JotForm email?

Thanks in advance.

Re: Customize Receipt Email

RHatch — Thu, 07 Sep 2017 16:01:56 GMT

Square receipt can be customized by going to Account & Settings / Receipt It will give you a preview of the digital receipt as you adjust it.

Re: Customize Receipt Email

newharvest — Thu, 07 Sep 2017 16:18:07 GMT

Yes, as I said above, the receipt is nicely customizable - no problem there.

But the email message itself (with the link to the receipt) can't be customized as far as I'm aware - Black text on an orange bar.

Re: Customize Receipt Email

RHatch — Thu, 07 Sep 2017 16:26:32 GMT

I don't use Jot, but I have never seen Square send out an email receipt with a link? Maybe this has something to do with the way it interacts with Jot.