thread Re: Etsy Integration Issue in Archived Discussions (Read Only)

Images blurry

Akrasiboutique — Sun, 08 Mar 2020 12:36:22 GMT

Hi,

I have put my etsy shop in sync with square for in person sales. This works fine.

But product images on my online store (weebly) which is linked to square are blurry. I checked items in my square dashboard and all the product images are blurry as if they have been compressed or a lower resolution. My etsy shop is fine and all the images are lovely and crisp. What is the issue?

Re: Images blurry

Joe — Tue, 10 Mar 2020 11:43:35 GMT

Hi there, @Akrasiboutique 👋 Thanks for finding us here on the Seller Community! Happy to have you in the fold. So sorry for the trouble with your images!

I want to get some more clarity on your issue so I am reaching out to a few teams here on my side. I should be able to bounce back with more answers for you soon. Thanks for your patience!

Re: Images blurry

Akrasiboutique — Tue, 10 Mar 2020 12:37:05 GMT

@Joe thanks! I look forward to it. 👀

Re: Images blurry

Joe — Tue, 10 Mar 2020 17:37:34 GMT

Thanks for your patience, @Akrasiboutique! Would you be able to provide some screenshots of the way your photos are appearing within your site? It looks like our ECOM team wants to get a closer look.

Re: Images blurry

Akrasiboutique — Tue, 10 Mar 2020 19:16:21 GMT

@Joe

I'll try again...

Here is a shot of my etsy site

Re: Images blurry

Akrasiboutique — Tue, 10 Mar 2020 19:19:36 GMT

Item close up on etsy

Re: Images blurry

Akrasiboutique — Tue, 10 Mar 2020 19:21:30 GMT

My online shop synced with square

Re: Images blurry

Akrasiboutique — Tue, 10 Mar 2020 19:23:00 GMT

Close up of same item synced with square

Re: Images blurry

Akrasiboutique — Tue, 10 Mar 2020 19:29:21 GMT

This is the same item from square sync on ecwid

As you can see the item is compressed and shrunk!

Re: Images blurry

Akrasiboutique — Tue, 10 Mar 2020 19:40:48 GMT

Also what does ECOM stand for please?

Re: Images blurry

Akrasiboutique — Wed, 11 Mar 2020 16:04:29 GMT

👀

Re: Images blurry

AshleyK — Wed, 11 Mar 2020 21:01:00 GMT

@Akrasiboutique Thank you so much for sending those pictures in! I see what you mean, they look very pixelated. Are you uploading the images again from our Square Dashboard, or just syncing the images? You may need to use a larger image size and upload them into the Square Dashboard to see if that works.

For best results, your images should meet the following specifications:

Photo dimensions should be square (same width and height) and 720 × 720 pixels.
Either PNG or JPEG files.

Please let me know if this works. If not, let me know what size of images you are using and the exact steps you used to get these images synced over. Thank you!

Re: Images blurry

Akrasiboutique — Wed, 11 Mar 2020 21:26:21 GMT

Can you clarify this question?

'Are you uploading the images again from our Square Dashboard, or just syncing the images? '

I'm syncing the images as I explained. I didn't think that would be a problem as everything else transferred fine.

I started my etsy shop first (before square made a deal with etsy) so I synced square to my shop. I then opened a weebly account from my square dashboard and that is when I discovered the problem. When I imported an image onto my dashboard product items they looked as they should but that is a lot of work. Also some of my images are square shaped and there is still a problem.

They are all jpegs and I thought the whole point of syncing is so that I don't have to re-upload the images again onto my square account?

If that be the case is it possible to import a CSV file into square and sync that way? I noticed when I imported a CSV file into my ecwid account the pictures looked fine regardless of the shape of the image. That would certainly save me time as I have almost 200 products and more in images.

They are all larger than 720 x 720 pixels

Re: Images blurry

AshleyK — Fri, 13 Mar 2020 15:03:14 GMT

It sounds like Etsy is pushing over Thumbnail versions of your images for some reason instead of the actual image sizes. Have you tried contacting them to see if they have a solution on their end that is faster than the one we provided?

I hear you that re-adding the image to all of your items can be tedious and time consuming, but that would be a sure way to resolve the issue. We don't have a way to bulk upload these images via CSV at this time, but it is a popular feature request that we are tracking.

Re: Images blurry

Akrasiboutique — Fri, 13 Mar 2020 16:30:03 GMT

Hi @AshleyK

Yes I think that's what's happening too! I have contacted them and no reply yet. But I I do have a bulk load csv option with ecwid, so I'm working on my spreadsheet!

Thanks for the reply. I will update if I hear from etsy in case others have the same issue.

Etsy Integration Issue

Carterrrr — Mon, 27 Apr 2020 23:15:30 GMT

Hello!

I just integrated my Etsy to Square but every single image is blurry but clear on Etsy. I tried deleting everything and starting over. Didnt help

Re: Etsy Integration Issue

ashc — Wed, 29 Apr 2020 14:31:42 GMT

Hey @Carterrrr,

I moved your post to an existing thread in the Community where another seller had the same issue.

@AshleyK 's best answer has some basic troubleshooting you can try to see if that resolves your issue.

If not- it'd be best to reach out to Etsy since it's their platform to see what other options you can try here.

Re: Images blurry

Akrasiboutique — Tue, 05 May 2020 15:41:11 GMT

@AshleyK I have spoken to etsy and they confirm that the image used as reference for each product is compressed. This is why they image quality is reduced.

I found the best solution was to re-import my images straight into my online store...

Re: Images blurry

wookiedesigns — Mon, 25 May 2020 05:18:56 GMT

I am having the same problem. I just synced my Etsy store with Square and all the pictures are blurry. If I go into each listing in square and delete the photo then readd the photo from my computer it is clear but with 200+ listings I don't want to have to go back in and edit every single one. That was the point of syncing with Etsy to start with, so I wouldn't have to recreate each listing. Is there some sort of fix for this? They are clear photos on Etsy. My guess is that square is only syncing the thumbnails on each etsy listing instead of the full photo. It does not make for a very pretty square listing. It will take me a day to redo them all in square.

Re: Images blurry

Akrasiboutique — Mon, 25 May 2020 11:36:35 GMT

@wookiedesigns yep that's exactly what's happening stey are exporting thumbnails to square which is fine for reference during in person sales taking payments through square, but disastrous for building an ecommerce website!