thread Re: Why doesn’t tracking number send to customer after I put it in and select shipped. in Archived Discussions (Read Only)

Why doesn’t tracking number send to customer after I put it in and select shipped.

Bwittyyy — Wed, 22 Apr 2020 22:15:22 GMT

The tracking number I input doesn’t send to the customer after I input it and mark the item as shipped. I have to input it again via my email and send it to the via email. Very frustrating. Can anyone suggest an easier way to send tracking info to customer?

Re: Why doesn’t tracking number send to customer after I put it in and select shipped.

isabelle — Fri, 24 Apr 2020 17:39:00 GMT

Hey @Bwittyyy-

Thanks for posting in the Seller Community.

I reached out to an Online Store specialist here at Square and they said that isn't an issue that should be occurring if you are managing the orders through the Square Online Store dashboard. Is this where you are managing the orders? Via the browser Google Chrome?

Let me know! 💡

Re: Why doesn’t tracking number send to customer after I put it in and select shipped.

Jenn_s_Cookies — Sun, 26 Jul 2020 13:22:40 GMT

I'm having the same issue. I put the tracking information in on the dashboard and change the status to shipped...customer receives the email, but no tracking information. I use Google Chrome. Please help! I just had to individually email every customer and send them their tracking number.

Re: Why doesn’t tracking number send to customer after I put it in and select shipped.

AdamB — Sun, 26 Jul 2020 18:54:19 GMT

Thanks for posting about this, @Jenn_s_Cookies, and welcome to Seller Community.

I checked with our Advanced Support team and it looks like this is a bug. Have you contacted our support team yet about this? That's the best way to get updated once the bug is resolved. Hopefully this is a bug that will be fixed quickly.

Re: Why doesn’t tracking number send to customer after I put it in and select shipped.

Jenn_s_Cookies — Thu, 30 Jul 2020 01:02:07 GMT

Thank you for your response! I haven't contacted them, but I will. Thanks!!