thread Re: i can book on closed days in Archived Discussions (Read Only)

Will the Dashboard Calendar allow me to book appointments during unavailable times?

YourSelfEvolved — Thu, 09 Sep 2021 22:37:28 GMT

My availability is showing up correctly. I am only available on Tuesdays. That is working for every Tuesday. I am marked unavailable all other days. I don't have online booking available. The calendar allows ME to book in unavailable times. It is thinking I know my hours and am booking it anyway?

The title of this post has been edited from the original: i can book on closed days.

Re: i can book on closed days

BernadetteA — Sat, 21 Aug 2021 00:30:22 GMT

Hi @YourSelfEvolved

Thanks for reaching out, and welcome to the Community 😊

I'm taking a look into this for you. Can you please confirm how you are testing this out? Are you booking appointments through your Square dashboard, or are you looking at the calendar widget?

Re: i can book on closed days

TeressaJP — Sat, 21 Aug 2021 18:59:48 GMT

Hmmm I'm not really sure. I'm on a desktop computer using the website. I'm in Appointments then Calendar view. The schedule shows the off days in grey but it allows me to book anyway. The text message reminder works for the appointment outside my reoccurring work days and time.

Is that what you need to know?

Re: i can book on closed days

TeressaJP — Sat, 21 Aug 2021 19:01:07 GMT

Oh and I had to delete the @YourselfEvolved account because I set it up wrong. The account I'm using now is @TeressaJP

Same issue booking issue on both accounts.

Re: i can book on closed days

TeressaJP — Wed, 08 Sep 2021 16:54:13 GMT

Hi,

Any updates on this?

Re: i can book on closed days

JJ_ — Thu, 09 Sep 2021 22:03:18 GMT

Hey @TeressaJP👋

Thanks for clarifying your question. The Calendar View on your Square Dashboard is intended to allow you to book appointments or personal events on any time slot you decide. Although your customers will not be able to book outside of your available hours, you will be able to proceed with booking as if you were just making an exception in your time.

Let me know if this helps!