thread Re: How do I stop an egift card email from sending for a customer that would like to cancel their... in Archived Discussions (Read Only)

How do I stop an egift card email from sending for a customer that would like to cancel their gift?

thirdspace1 — Mon, 15 Jun 2020 23:09:10 GMT

We have a guest who purchased an eGift Card for someone else. They scheduled it to send on a future day. They no longer want to send the eGift Card and would like a refund. I was able to refund the customer and clear the balance. However, it appears the gift card will still be emailed to the original recipient but now with a zero balance. I cannot figure out how to stop the email.

Re: How do I stop an egift card email from sending for a customer that would like to cancel their...

Kassi_ — Tue, 16 Jun 2020 19:35:14 GMT

Hey there, @thirdspace1 -

Thank you for reaching out about eGift Cards. Whenever you refunded the gift card it zeroes out, so it cannot be used.

Since it is a zero balance invoice, the email if sent will show $0.00.

Currently, there isn't a button or drop down menu tasked to stop the email directly.