thread Donor wants to stop recurring donation in Archived Discussions (Read Only)

Donor wants to stop recurring donation

Eliast — Mon, 27 Jul 2020 17:37:58 GMT

We have a donor who wants to discontinue a recurring donation setup sometime ago. How do I stop the donation from recurring .

Re: Donor wants to stop recurring donation

JustinC — Tue, 28 Jul 2020 13:51:35 GMT

Hey there @Eliast - was the recurring donation set up using Online Checkout links or Invoices? This will help me give you best steps on stop it.

Re: Donor wants to stop recurring donation

staceyMI — Mon, 14 Jun 2021 19:05:38 GMT

I have the same question - and in my case, the recurring donation was setup using online checkout links.

Re: Donor wants to stop recurring donation

Joe — Tue, 15 Jun 2021 18:24:22 GMT

Hi there, @staceyMI - thanks for taking the time to reach out!

All customers can cancel their subscriptions from each automated emailed invoice received after a scheduled payment. Your customer will receive a confirmation email once the subscription is cancelled.

In other words, you can point your customer directly to their automated email!