thread Re: Connecting store to Instagram error in Archived Discussions (Read Only)

Connecting store to Instagram error

Cityhopsbeer — Thu, 03 Sep 2020 01:27:12 GMT

Hello,

I am trying to connect my weebly store to Instagram so that we can directly sell on our IG. I am following the steps on the weebly dashboard. Every time I click, "Set Up" it redirects me to Facebook for Magento and then I receive this error:

"Connection failed

Warning

Check that you're logged into your store. You can close this window and reopen the plugin from inside your store's admin panel."

I can't figure out or find a fix to this anywhere?

Re: How do I link my Weebly store with Instagram?

Mihajlo1 — Mon, 26 Oct 2020 19:31:15 GMT

This reply was created from merging an existing thread: Re: How do I link my Weebly store with Instagram?

Hey! I'm going through the same thing. I think I messed up when I was doing all the syncing on IG, it asked me to sync with either my square page or my weebly page. I think I made a big mistake when I synced it with my square. Now, all the products show but won't let me tag them, and when i try i get an error message saying "The product does not use the domain you selected for instagram shopping".... I think I would't be running into this issue if I clicked weebly to begin with, but I dont think IG offers a way to go back and fix that. I think the only fix is going to my FB page, creating a new catalog and manually creating each item on FB over again, and then the IG page will let me sync to those products. If thats the case this is going to suck. Let me know if this is the same issue you are having, and if so if you figured out how to fix this or not.

Thank you!

Re: How do I link my Weebly store with Instagram?

sayra — Thu, 23 Jul 2020 21:18:16 GMT

Hello @Mihajlo1.

You are correct in that you should have linked the Square Online Store to your Instagram account. I would also suggest given Facebook and Instagram a call to ask if there is a possible workaround to fixing this.

Let me know if you have any other questions.

New Checkout on Instagram Option Not Available

StellaDee85 — Mon, 26 Oct 2020 19:38:56 GMT

This reply was created from merging an existing thread: New Checkout on Instagram Option Not Available

Instagram now has (Check out on Instagram) where you can sell products directly within the Instagram app. Square is not listed in the Platform Partners, therefore this integration isn't available.

Will Square become a partner soon? I would like for my customers to be able to create a shopping cart and checkout within Instagram rather than selecting only one item on Instagram > click the (Visit Website) button, and then navigate to my Square Online to build a cart and check out.

The less steps it takes to checkout, more customers will shop.

Re: New Checkout on Instagram Option Not Available

Kassi_ — Thu, 03 Sep 2020 14:08:50 GMT

Welcome to the Community, @StellaDee85

There is an option to link your Online Store with Instagram Shop, if you're interested.

Take a look at this Support Article about integrating those two.

Please let me know if you have any other questions.

Re: Connecting store to Instagram error

Cityhopsbeer — Thu, 10 Sep 2020 01:29:08 GMT

Still no help on this even when speaking directly with someone from Square. Is there any insight on this issue?

Re: Connecting store to Instagram error

Kassi_ — Fri, 11 Sep 2020 20:53:51 GMT

Hey there, @Cityhopsbeer -

Since you've reached out to a Square advocate and they weren't able to assist with your issue - I would suggest reaching out to Instagram. There could be an connection issue on their end and we are unable to see it.

If everything is clear on their end, please reach out to our CS Team directly again.

Thank you!

Re: Connecting store to Instagram error

Kierstin — Thu, 17 Sep 2020 15:05:27 GMT

Did you ever get this issue figured out? I'm getting that same error message and am not able to connect my pages.

Re: Connecting store to Instagram error

wawuruprints — Mon, 21 Sep 2020 00:29:04 GMT

This is the error I am getting trying to connect my online store to my instagram account -

{"error_type": "OAuthException", "code": 400, "error_message": "Invalid redirect_uri"}

Re: Connecting store to Instagram error

Alex_ — Mon, 21 Sep 2020 21:06:27 GMT

Hi @wawuruprints,

Thanks for reaching out.

For this question, we recommend contacting our Weebly Team directly with the error code you are receiving. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

How do I set up online to my Instagram

Bougie-Blessed — Mon, 26 Oct 2020 19:31:35 GMT

This reply was created from merging an existing thread: How do I set up online to my Instagram

How to get online store setup on my Instagram page

Re: How do I set up online to my Instagram

Goldneye — Thu, 22 Oct 2020 14:10:35 GMT

Hi, hope this helps. Online Dashboard, select Website, Edit Site, scroll down +Add Section, select Instagram Feed, Add button at top, Connect Instagram, then you can select content and customize.

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: Connecting store to Instagram error

vintagemaria — Sun, 25 Oct 2020 16:45:03 GMT

I have the same problem. Is there a fix?

Re: Connecting store to Instagram error

Valentina — Mon, 26 Oct 2020 19:48:48 GMT

If you're continuing to run into a bit of trouble connecting your Instagram to your Square Online website after following these steps, please contact Facebook’s Support Team, or visit Facebook’s Business Center for more information on troubleshooting. I hope this helps, @vintagemaria!

Re: How do I link my Weebly store with Instagram?

annmartina — Tue, 01 Dec 2020 22:59:37 GMT

I did link everything in Facebook and Instagram to my Square site store but I am having the same issue as the poster you responded to. When I try to tag items in Instagram Shopping I get the message "This product does not use the domain you selected for Instagram shopping.

Re: How do I link my Weebly store with Instagram?

sayra — Fri, 04 Dec 2020 01:05:49 GMT

Hey @annmartina.

Sorry to hear that this is not working for you. Take a look at this thread where @AdamB provides more insight into the issue.

Let me know if you have any other questions.

Re: How do I link my Weebly store with Instagram?

annmartina — Fri, 04 Dec 2020 19:28:16 GMT

No that response doesn't fix my problem. I had already verified my site.

Re: How do I link my Weebly store with Instagram?

sayra — Sat, 05 Dec 2020 00:43:48 GMT

Sorry to hear these suggestions did not help. Please contact our Customer Success Team via phone to help you troubleshoot further.

Thank you! @annmartina

Re: New Checkout on Instagram Option Not Available

taborbeautii — Mon, 14 Dec 2020 15:20:25 GMT

Oh wow!!! I just may change my software then. This is crazy. I've been trying to connect fooooorrrrrrrreverrrrr. Thank for this information.

Re: How do I link my Weebly store with Instagram?

orik — Thu, 04 Feb 2021 00:45:20 GMT

I'm facing the same issue and I've spent all the time I can afford. You customer success team told me to talk to Facebook and Facebook of course could not care less.

Unfortunately I think this is the final straw after the $0.50 delivery fee, hiding the tip amount below the fold on small screens, and other issues, and I will now have to spend even more time to migrate to a better supported commerce solution.