thread Re: Insights - Sources Not Working in Archived Discussions (Read Only)

Insights - Sources Not Working

amystreasuresde — Fri, 11 Sep 2020 22:20:31 GMT

Every day I log into weebly to check my website's insights, everyday (other than the first of the month) there's information.... Or at least there used to be. I have views to my website and people are going to different pages, yet how is it there is no information for sources? It was working just fine until this month. It's bad enough I get little to no views, much less sales, but seeing how people are finding me/where they are coming from is helpful.

Re: Insights - Sources Not Working

isabelle — Sun, 13 Sep 2020 21:52:56 GMT

Hmmm @amystreasuresde. I've heard about this issue occurring before, however it fixed itself after 2-3 days. How long has this been occurring?

Re: Insights - Sources Not Working

amystreasuresde — Sun, 13 Sep 2020 22:05:56 GMT

@isabelle it's been 13 days now. I know stats don't show up on the 1st of the month, a niggle of mine, but I've been surprised to see sources still showing nothing, despite the views I clearly have. I haven't changed anything. In fact, I've barely promoted my website in recent weeks. I've been busy and haven't had much time to devote to the website and my products as I did before. I still check my stats every day though, never know when something good will happen.

Re: Insights - Sources Not Working

AshleyK — Mon, 14 Sep 2020 18:28:47 GMT

Hey! I'm stepping in for Isabelle here. This was a known bug that's been resolved as of a couple hours ago. I would sign in/out of your account and make sure everything is up to date. If you're still not seeing your reports then you will need to contact Support so they can take a look.

Re: Insights - Sources Not Working

amystreasuresde — Mon, 14 Sep 2020 21:12:35 GMT

@AshleyK thanks. Had a feeling it was a bug, but didn't see a way to contact support directly. I just got home so I'll check my stats and let you know.

Re: Insights - Sources Not Working

Valentina — Mon, 14 Sep 2020 22:18:15 GMT

Stepping in here to make sure you can get in touch with our Support team, @amystreasuresde! If you're still running into trouble, you'll want to first log into your Square account - then head here to reach out by phone or email.