thread Re: Bluehost and Domain Pointing in Archived Discussions (Read Only)

Bluehost and Domain Pointing

engravd — Fri, 20 Aug 2021 16:13:59 GMT

I am new to using Square and I have a domain name through Blue Host. I followed the DNS instructions, updated the @ and www records using the provided IP addresses, I waited the specified amount of time, and my domain name is still not connecting to my Square website.

What do I check next?

Re: Bluehost and Domain Pointing

Donnie-M — Fri, 20 Aug 2021 18:05:11 GMT

@engravd Sometimes it takes time for the dns to update..I have seen 1 hour and 3 days in my own experience.

I would just keep checking and do a whois search also to see the settings. I am not familiar with blue host, but I used godaddy.

Donnie-M

Re: Bluehost and Domain Pointing

engravd — Fri, 20 Aug 2021 19:08:09 GMT

The name of the site is engravd.com and I'm seeing a message in green that it is connected. Then when I try to manage it and connect the domain to a site I have, I pick engravd.com from the drop down. But once I complete that, and save it. The screen still shows Disconnected.

Is this the time delay or am I doing something incorrectly.

Re: Bluehost and Domain Pointing

MJD — Fri, 20 Aug 2021 20:14:43 GMT

Have you tried doing the DNS inside of Square, I've found on other projects I've worked on the nameservers that it is pointed to can then manage the DNS, this is the case with a domain I have from names.co.uk which is pointed to infinityfree.net where I now manage the DNS (please note this other domain and server are not Square related so some information may not be 100% accurate)

Re: Bluehost and Domain Pointing

BernadetteA — Fri, 20 Aug 2021 20:34:16 GMT

It sounds like it could just be a propagation issue, @engravd but what is the domain name?

Re: Bluehost and Domain Pointing

thegreenaxe — Tue, 13 Dec 2022 12:49:40 GMT

Hi, I'm having the exact same issue. Bluehost to square, Square states the the domain is connected but when I try to edit the site destination it just defaults back to 'not connected'.

Re: Bluehost and Domain Pointing

BernadetteA — Thu, 15 Dec 2022 04:08:37 GMT

Thanks for reaching out, @thegreenaxe

Can you please confirm the domain name attached to your website?

Re: Bluehost and Domain Pointing

BernadetteA — Fri, 16 Dec 2022 05:03:19 GMT

Also, I want to add that it sounds like the domain is still connected to your BlueHost website. You will need to contact BlueHost if you are not able to disconnect it yourself.

Once the domain is freed up you will be able to assign it to your Square/Weebly site without seeing that error.

Re: Bluehost and Domain Pointing

BlueNote — Tue, 07 Mar 2023 09:43:41 GMT

I am experiencing the same problem. Is this a common problem? I have previously linked several domains to you.

Re: Bluehost and Domain Pointing

BernadetteA — Thu, 09 Mar 2023 03:41:38 GMT

Thanks for reaching out, @BlueNote

We have limited access to third party hosting accounts. We may not be able to see the issue you are experiencing, but can you post a link to your website so we can confirm?

That said, if your host is Bluehost you will need to reach out to the directly here. Again, I'm happy to provide any information I can see from my end once you confirm the URL.

Thanks!