thread Re: Delivery address wrong on customer order even though it is correct in Archived Discussions (Read Only)

Delivery address wrong on customer order even though it is correct

PJustice — Fri, 23 Oct 2020 16:03:40 GMT

My customer goes to check out and it just tells her the delivery address is wrong even though it is correct? It won't let her click the submit button because of it.

Re: Delivery address wrong on customer order even though it is correct

Valentina — Sat, 24 Oct 2020 23:45:13 GMT

Hi there @PJustice - do you know exactly what error message they're seeing?

It sounds like we may want to check out your Pickup & Delivery settings by heading to your Square Online Dashboard > Settings > Pickup & Delivery > select your location

Once you see the pop-up on the right-hand side - scroll down to the Delivery settings section:

Click into this section to edit your delivery settings. You'll see one of two things underneath the section titled Delivery area - you've either selected to define your delivery area by ZIP code(s) or by radius:

Let me know if this helps clear up why this customer is having a bit of trouble placing an order on your website! ✨

Re: Delivery address wrong on customer order even though it is correct

PJustice — Mon, 26 Oct 2020 19:24:44 GMT

I will try to change it and see if that works. Thank you