thread Re: Shipping in Archived Discussions (Read Only)

Shipping option no longer showing on the Online Store?

ccoeAAT — Sun, 15 Nov 2020 13:03:10 GMT

I used to be able to add Shipping to the orders I receive on line. That feature seems to be gone with the upgraded system. What happened? Most the orders I receive on line need to be shipped and I'd like to be able to collect for my shipping expense.

Re: Shipping

AshleyK — Wed, 11 Nov 2020 14:37:30 GMT

Hi! Thanks for reaching out. That option should still be there. I would recommend following the steps in this help article to make sure you have your delivery settings all set up. 🙂

Re: Shipping

hairofaqueen — Fri, 13 Nov 2020 18:57:54 GMT

i thought it was just me. my shipping option is no longer available either. when i try to redo it, i get this error message and i am unable to add my store name.

Re: Shipping

ashc — Sun, 15 Nov 2020 14:04:20 GMT

Hey @hairofaqueen,

Have you tried going to > Settings > General from the Square Online overview page, clicking > Edit for your store information and changing the Company Name there?