thread Re: Entire category persistently does not show up on website. in Archived Discussions (Read Only)

Entire category persistently does not show up on website.

j_wolfe — Thu, 19 Nov 2020 18:11:25 GMT

I have been having an issue with an entire category on our website never showing up. I have deleted and recreated the category more times than I can count. There are only 2 categories I need and 1 does show but never the other. Both categories are set up the exact same way so I don't know what the issue is..

This screenshot is of the website editor which makes it look like everything is perfect and present..

This screenshot is of the actual website where the "Merchandise" category is constantly missing..

This screenshot is of the actual Categories section where you can see both categories and they are both set up the same..

My goal is to have the curbside pickup available during certain hours which I know how to do. The merchandise, however, I would like to have this available at all times. I have attempted to have this category available from 12:15am to 11:45pm but that never works either.

HELP!

Re: Entire category persistently does not show up on website.

JustinC — Tue, 24 Nov 2020 15:15:26 GMT

Wssp @j_wolfe!

I passed your issue to our Ecom Team so they can take a look but your categories are showing up for them.

Are you still having trouble?

Re: Entire category persistently does not show up on website.

j_wolfe — Tue, 24 Nov 2020 16:46:29 GMT

Yep. Still having the same issue. Everything looks fine from the back/editing end but when you go to the actual site it still only has the curbside stuff and not the merch.

Re: Entire category persistently does not show up on website.

JustinC — Tue, 24 Nov 2020 17:13:13 GMT

Hmm, what browser are you using?

Re: Entire category persistently does not show up on website.

j_wolfe — Tue, 24 Nov 2020 17:15:22 GMT

I’ve used both Safari and Google Chrome and neither show it.

Re: Entire category persistently does not show up on website.

sayra — Tue, 24 Nov 2020 19:39:15 GMT

Hey @j_wolfe - Jumping in for Justin. Sorry to hear that changing browsers did not work, please call our Support Team to take a closer look at your account.

Thank you!

Re: Entire category persistently does not show up on website.

j_wolfe — Tue, 24 Nov 2020 19:49:10 GMT

Sayra is there any way you could give me a number to call? I always have issues finding an actual number in the support center and the robot is no help with this issue.