thread Re: SSL and custom domain issues in Archived Discussions (Read Only)

SSL and custom domain issues

HMCreations — Sun, 29 Nov 2020 18:52:19 GMT

I transferred my custom domain over to Square with no problem. It's been over 48 hours and my website is still saying it's not secure. In prior threads it's been claimed that the SSL falls on the originating domain provider. I have talked to support through my domain provider and they said SSL/security falls on the hosting provider. If Let's Encrypt only works for Square's Transaction API, what route do I need to take to secure my Square Online store?

Re: SSL and custom domain issues

AdamB — Mon, 30 Nov 2020 21:58:56 GMT

Welcome to Seller Community, @HMCreations.

With a Square Online site, we issue the SSL certificate and install it for. Normally this doesn't require anything other than making sure the domain is pointed to us correctly, something that is already done when the domain is purchased through us. With domains purchased elsewhere the domain needs to be pointed to our IP before a certificate can be issued. I checked and your domain is configured correctly.

Can you go to Website > General Settings and use the unpublish option at the bottom to unpublish the site, then open the site in the website editor and publish it again? That should trigger a new SSL certificate to be issued for your site.

Re: SSL and custom domain issues

HMCreations — Tue, 01 Dec 2020 13:56:42 GMT

Thank you! I had no idea the problem was so easy to solve. You’re a life saver!

Where is the domain (and SSL)?

farragio — Tue, 01 Dec 2020 18:54:02 GMT

I purchased Square/Weebly's Performance package that came with domain registration. I already had a domain, so I opted to have it transferred to Square/Weebly. The Performance package ended up not being the right fit for me, so I cancelled the subscription. And I am in the 60-day process of having my domain transferred back to my old service. But in the meantime it's parked here with Square/Weebly.

I have the DNS pointed back to my old website (not on Square/Weebly). But the https is no longer working, and I can't find where to change the SSL. Where and how do I go about doing that here?

Re: SSL and custom domain issues

megawavemakesmu — Wed, 02 Dec 2020 01:02:47 GMT

Hi I tried going into the settings and unpublishing the page as suggested. Then I published it again. It still says "not secure" in the top corner of google. How do I know if it's secure?

Re: Where is the domain (and SSL)?

ashc — Thu, 03 Dec 2020 12:46:13 GMT

Heya @farragio,

I moved your post to a relevant thread that goes over domain/SSL issues.

@AdamB provided more information above in his Best Answer. Let me know if this helps.

Re: SSL and custom domain issues

sayra — Fri, 04 Dec 2020 01:24:43 GMT

Hello @megawavemakesmu - Sorry to hear that the suggestions in this thread did not help. Please contact our Customer Success Team. They will be your best resource and can further troubleshoot.

Have a great day!

how do i know if my website has SSL

Kmcmillan17 — Thu, 21 Jan 2021 00:17:59 GMT

Hi, I just launched my website. I purchased the domain right through square, just want to know if my site has the SSL or not, site is www.floorsmoresarnia.com

Thank you for the help!

Re: how do i know if my website has SSL

isabelle — Thu, 21 Jan 2021 20:37:01 GMT

Hey @Kmcmillan17! ✨

Thanks for posting in the Seller Community.

Take a look at the best answer in this thread for some insight into SSLs and Square.

Re: SSL and custom domain issues

wintervallie — Thu, 04 Feb 2021 20:01:47 GMT

Hi, I am having the same problem with my custom domain, it has a SSL_ERROR_BAD_CERT_DOMAIN

when I visit the site, I just went and tried unpublish and then published the site again. Can you tell me how long it may take for the new SSL to be issued before I need to seek out more help if this didn't work?

Re: SSL and custom domain issues

isabelle — Thu, 04 Feb 2021 20:04:23 GMT

Hey @wintervallie ❄️

How long ago did you transfer your domain? What's your URL?

Let me know ✨

Re: SSL and custom domain issues

wintervallie — Thu, 04 Feb 2021 21:52:57 GMT

I registered a little over a month ago, its wintervallie.com, thanks!

Re: SSL and custom domain issues

isabelle — Thu, 04 Feb 2021 23:01:10 GMT

My teammate, @BernadetteA was able to figure out what's going on!

You should have one A-record pointing to 199.34.228.164 and one CNAME pointing to your URL.You have the proper ones already, but need to delete the extras.

Keep the top one, delete the bottom:

Delete the top two, keep the bottom one:

Would you mind trying that @wintervallie? ❄️

Re: SSL and custom domain issues

wintervallie — Fri, 05 Feb 2021 15:25:48 GMT

Thank you so much for working on this! I THINK I got them deleted, inside my Hostgator cpanel, what do I do next?

Re: SSL and custom domain issues

wintervallie — Fri, 05 Feb 2021 15:31:30 GMT

OH! I just went and unpublished and published again and its working!! Thank you so much!

Re: SSL and custom domain issues

nika — Fri, 05 Feb 2021 16:07:38 GMT

@wintervallie Yay! Glad it's working for you!

Re: SSL and custom domain issues

Arick — Sat, 03 Apr 2021 00:22:04 GMT

Worked for me, Thanks!

Re: SSL and custom domain issues

JayceBaudry — Mon, 19 Jul 2021 23:50:49 GMT

Good evening,

I purchase my domaine on trough the platform Squarespace and transfer it to google domain and finally made my website with square up as it was working better for me. `

It work very well for couples months but since 3 days my website can not access and it says that my certificate is expired.

I tried to unpublished and re-publish but still not working.

Hope you will be able to help me.

The website address is : www.jaycebaudry.com

Re: SSL and custom domain issues

Valentina — Wed, 21 Jul 2021 14:03:06 GMT

Hi there @JayceBaudry 👋

It looks like you may have gotten your website up and running, yes?

If not, our team can take a look at your account with you to help a shine light here. When you have a moment, please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

Re: SSL and custom domain issues

ShardeysCustom — Mon, 30 Aug 2021 19:17:41 GMT

Good Afternoon,

I transferred my domain from google and the website is working but it keeps saying that the site is not secure and that I can't take payments at this time. It has been over 48 hours and I have unpublished and republished the website several times. I was wondering if there was anything else that I could try or if there was anything else I needed to do on my end.