thread Re: Can we print the gift message that a customer enters online? in Archived Discussions (Read Only)

Can we print the gift message that a customer enters online?

monomono — Wed, 02 Dec 2020 21:44:06 GMT

Is it possible to print out the gift message that a customer enters in the gift instructions online? It seems like it should be, but I can't find a way to do it.

Re: Can we print the gift message that a customer enters online?

JustinC — Sat, 05 Dec 2020 23:27:21 GMT

Are you referring to the optional message when you check the option, Send this voucher as a gift

If so, those messages cannot be exported. They're solely meant for the recipient. @monomono

Re: Can we print the gift message that a customer enters online?

monomono — Sat, 05 Dec 2020 23:34:19 GMT

I'm not talking about gift cards. On the website, when chosing a physical item you can now choose to add gift wrapping with a gift message. There doesn't seem to be any way for the retailer to print this message out, even though it states the message will be printed out and included with the order.

Re: Can we print the gift message that a customer enters online?

JustinC — Sun, 06 Dec 2020 23:09:28 GMT

Ah gotcha! Those messages are shown on the order details page of the Orders tab within Square Online Dashboard.

@monomono

Re: Can we print the gift message that a customer enters online?

monomono — Sun, 06 Dec 2020 23:11:24 GMT

Correct, but there's no way to print it so the message can be included? I enabled that feature because it seemed like I would be able to print it out. Having to hand write every message is not what I had in mind.

Re: Can we print the gift message that a customer enters online?

ashc — Mon, 07 Dec 2020 12:41:36 GMT

Hey @monomono,

That's correct that there's not an option to print it out.

I'll be sure to let the team know your feedback on the newer feature for future improvements.

Re: Can we print the gift message that a customer enters online?

pepnarwhal — Wed, 02 Nov 2022 14:55:58 GMT

Any update on this? It's kind of ridiculous our shops can allow gift messages but it doesn't automatically show up on the packing slip. Seems like a simple programming issue. Just add it to the packing slip, please!

Re: Can we print the gift message that a customer enters online?

Arie — Fri, 04 Nov 2022 05:51:23 GMT

I hear your frustration, @pepnarwhal. Unfortunately, we don't have an update yet, but we'll tag you in this thread once we have news.