Online order paid with Cash App did not post on POS until 5 minutes before pick-up

kekoapoke — Sun, 25 Apr 2021 20:31:24 GMT

Square online Order No. 1785527300 was notified by email today at 4:07pm with a designated pick-up time of 4:25pm

When checking the POS because the order did not show in the orders tab, I realized that it was already posted as a transaction but not as an order.

Only at 4:19pm did the system post the order as a pick-up to be completed in 5 minutes, despite the order was placed more than 15 minutes ago.

Re: Online order paid with Cash App did not post on POS until 5 minutes before pick-up

JustinC — Tue, 27 Apr 2021 20:21:40 GMT

This one might be more suiable for our CS Team to investigate. You try reaching out yet?