https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-are-my-recurring-payments-not-reurring/m-p/271337#M96806 <P>I have monthly and yearly recurring payments set up through my Wordpress website using Gravity Forms' Square Add-on. I have checked with Gravity Forms, and they tell me that all of my settings are correct through my Wordpress site - that the items that were purchased with a monthly recurring cycle should be recharging the customer every month, though they are not.</P><P>&nbsp;</P><P>When I check my Square terminal for the customers who should have recurring payments happening, it says something like "Note: Cadence: Monthly, Billing Period: Thursday, April 1, 2021 - Saturday, May 1, 2021" which would seem to indicate that Square's system is recognizing the billing cycle for the customer correctly. Yet, the charge has not recurred.</P><P>&nbsp;</P><P>I'm writing about my predicament in here in the hopes that someone might help me troubleshoot. I have already written to Square customer service, but it has been a few days and I have yet to hear back from them.<BR /><BR />Basically, I'm looking to figure out how to get this recurring billing to actually kick in so that my customers can be charged correctly.</P> Thu, 06 May 2021 19:37:00 GMT nycgpa 2021-05-06T19:37:00Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-are-my-recurring-payments-not-reurring/m-p/271337#M96806 <P>I have monthly and yearly recurring payments set up through my Wordpress website using Gravity Forms' Square Add-on. I have checked with Gravity Forms, and they tell me that all of my settings are correct through my Wordpress site - that the items that were purchased with a monthly recurring cycle should be recharging the customer every month, though they are not.</P><P>&nbsp;</P><P>When I check my Square terminal for the customers who should have recurring payments happening, it says something like "Note: Cadence: Monthly, Billing Period: Thursday, April 1, 2021 - Saturday, May 1, 2021" which would seem to indicate that Square's system is recognizing the billing cycle for the customer correctly. Yet, the charge has not recurred.</P><P>&nbsp;</P><P>I'm writing about my predicament in here in the hopes that someone might help me troubleshoot. I have already written to Square customer service, but it has been a few days and I have yet to hear back from them.<BR /><BR />Basically, I'm looking to figure out how to get this recurring billing to actually kick in so that my customers can be charged correctly.</P> Thu, 06 May 2021 19:37:00 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-are-my-recurring-payments-not-reurring/m-p/271337#M96806 nycgpa 2021-05-06T19:37:00Z