thread Square Payment Gateway for BigCommerce in Archived Discussions (Read Only)

Square Payment Gateway for BigCommerce

JackSulaiman — Tue, 28 Dec 2021 01:14:20 GMT

Yesterday square payment gateway stopped working on our bigcommerce site. Customers were calling all day saying it wasnt working. I have two payment options on our site (luckysliquor.com):

1. Square

2. PayPal Express

I placed an order myself using the square gateway and it didnt work.

I then placed an order using paypal express and it worked. I tried to disconnect the square integration and reconnect and it says no location found or something like that. Is there something wrong?

Re: Square Payment Gateway for BigCommerce

Goldneye — Tue, 28 Dec 2021 12:47:24 GMT

HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.