https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639080#M96544 <P>When a customer in my Woocommerce enters their card details and proceeds to pay, my website is loading "Frozen" and does not proceed with the payment. Can you help me, please?</P> Thu, 23 Feb 2023 13:06:11 GMT LuisMendez 2023-02-23T13:06:11Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639080#M96544 <P>When a customer in my Woocommerce enters their card details and proceeds to pay, my website is loading "Frozen" and does not proceed with the payment. Can you help me, please?</P> Thu, 23 Feb 2023 13:06:11 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639080#M96544 LuisMendez 2023-02-23T13:06:11Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639139#M96545 <P><SPAN style="background-color:#ffffff;color:#000000;">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/588398">@LuisMendez</a></SPAN> &nbsp;- I'm sorry to hear that this issue with your website has brought you to the&nbsp;</SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A><SPAN style="background-color:#ffffff;color:#000000;">!&nbsp;</SPAN><SPAN style="background-color:#ffffff;color:#1a1a1a;"><span class="lia-unicode-emoji" title=":sad_but_relieved_face:">😥</span></SPAN></P> <P><SPAN style="background-color:#ffffff;color:#2d3338;">&nbsp;</SPAN></P> <P>Could you please share the url for your site? Then, I can take a look <span class="lia-unicode-emoji" title=":eyes:">👀</span></P> Thu, 23 Feb 2023 17:30:27 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639139#M96545 _Violet 2023-02-23T17:30:27Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639156#M96546 <P><A href="http://www.phone1staid.com" target="_blank">www.phone1staid.com</A></P> Thu, 23 Feb 2023 18:43:05 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639156#M96546 LuisMendez 2023-02-23T18:43:05Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639301#M96547 <P>Thanks for your response, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/588398">@LuisMendez</a></SPAN> - Are you using <A href="https://squareup.com/help/us/en/article/3853-square-s-transactions-api-faqs" target="_blank">Square's Payment API</A> on your WooCommerce site?</P> Thu, 23 Feb 2023 22:31:09 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639301#M96547 _Violet 2023-02-23T22:31:09Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639363#M96548 <P>Yes, i install the plugin and connect with me account, but i dont understand why is the reasson for dont working&nbsp;</P><P>&nbsp;</P><P>Can you help me?</P> Fri, 24 Feb 2023 02:57:36 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639363#M96548 LuisMendez 2023-02-24T02:57:36Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639771#M96549 <P>Hi there again, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/588398">@LuisMendez</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span><BR /><BR />Please check your Seller Community messages, as I've sent you a DM to follow up on this. Thanks! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 26 Feb 2023 15:18:03 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-payments-are-frozen/m-p/639771#M96549 _Violet 2023-02-26T15:18:03Z