thread Re: Track Open Tickets? in Archived Discussions (Read Only)

Track Open Tickets?

tspree15 — Wed, 05 Jun 2019 19:29:22 GMT

Hi, we've been waiting for some time for the Square API to allow us to track open tickets.

It's critical for our integrated software platform that we can monitor quantities sold for items in an open ticket/tab as apposed to when the ticket/tab is closed out.

I heard in 2017 that there were plans to incorporate this into the API, has any progress been made on that?

The other POS systems we work with all allow us to track open tickets.

We want to recommend Square as the preferred POS solution but the open ticket issue is a big problem for us.

Thank you

Re: Track Open Tickets?

kellyj — Fri, 07 Jun 2019 19:23:43 GMT

@tspree15

At this time, only paid orders/tickets will show up, and this is a current feature request. I will pass this feedback to our teams though, as it is frequently requested.

Re: Track Open Tickets?

tspree15 — Fri, 07 Jun 2019 19:47:09 GMT

Thanks for the reply. Is there any creative way that we can track open items in the mean time? Maybe there's an app out there that can do it? Just thought I'd ask...

Re: Track Open Tickets?

ranza — Fri, 28 Jun 2019 21:31:46 GMT

How fast can one retrieve the closed tickets? I mean, assume that a person pays at some point in time t1, what's the earliest guaranteed time t2 after t1 that one can successfully query the tickets and retrieve the one just paid?

Re: Track Open Tickets?

Helen — Mon, 01 Jul 2019 18:17:27 GMT

Hi again @ranza! After a payment is successfully captured, there may be a small delay before you're able to retrieve the transaction's information. We recommend either waiting a bit to pull the data or create a loop until you're able to successfully retrieve the transaction details.