Pending transactions

Neisha_Royalty — Sun, 15 Sep 2019 02:05:11 GMT

I used my square card at a restaurant today and my transaction declined twice but when it declined twice it took the payment twice each time taking all my money this has never happened before now the transactions are saying pending

Re: Pending transactions

Tom — Sun, 15 Sep 2019 19:44:17 GMT

Hi @Neisha_Royalty,

Thanks for reaching out to the Seller Community and sorry to hear about the trouble with your Square Card. I can't access and share account-specifics in our online forums for privacy reasons, though it sounds like you might be experiencing a pending transaction. For more details on how this happens and what to expect, have a look here: How long do pending authorizations take to clear?

If that doesn't clear this up for you, please let our Customer Success team know. From there, a team member will be able to take a deeper dive.

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Pending transactions

Re: Pending transactions