thread Re: Customer Name missing on order ticket in Archived Discussions (Read Only)

Customer Name missing on order ticket

HauntedGame — Sat, 25 Jan 2020 20:00:13 GMT

Now that the Square POS is asking customers to choose between debit and credit, the name is being lost from the order tickets.

The system used to grab the name from the customer's card. Now all we get is "Order" on the ticket.

This is making things extremely difficult for us getting orders quickly to the right customer.

Re: Customer Name missing on order ticket

casscerasuolo — Sun, 29 Aug 2021 15:53:59 GMT

did you ever get an answer to this problem @HauntedGame

Re: Customer Name missing on order ticket

_Violet — Sun, 04 Dec 2022 15:12:12 GMT

Hi @HauntedGame & @casscerasuolo - Thanks for reaching out to us here on the Square Seller Community 👋😊

If you'd like to save a customer's name to their ticket, without the use of Customer Management, you can utilize the Open Ticket feature. This will allow you to add a name or other info to a ticket which will be saved and can even be paid for at a later time in the transaction process if needed.

Check out this article on how to Use Open Tickets with Square to get setup✨

I hope this information is helpful but please do let me know if you have any additional questions!