thread Re: card reader declining "Bank of America" and UniBank in Archived Discussions (Read Only)

card reader declining "Bank of America" and UniBank

purplecow — Mon, 27 Jul 2020 01:05:40 GMT

Our square chip reader was declining both Bank of America cards and Unicards today at our store. I understand there will be an update tonight but why would this be happening? Please advise.

Re: card reader declining "Bank of America" and UniBank

JustinC — Tue, 28 Jul 2020 14:03:51 GMT

Hey @purplecow

Sorry to hear this. Are you still having issues with accepting BOA and Unicards since you posted in the Community? Did your customer reach out to their bank to ensure the problem doesn't stem from the card issuer's end?

Re: card reader declining "Bank of America" and UniBank

purplecow — Wed, 29 Jul 2020 15:52:28 GMT

Thank you. It seems to be working now that the update is completed.

Re: card reader declining "Bank of America" and UniBank

purplecow — Wed, 29 Jul 2020 15:53:55 GMT

It was several customers and two different banks. It was definitely a problem with Square.

Re: card reader declining "Bank of America" and UniBank

JustinC — Wed, 29 Jul 2020 16:25:06 GMT

Yikes, sorry you went through that. Glad to hear those cards are being accepted now. @purplecow

Re: card reader declining "Bank of America" and UniBank

purplecow — Wed, 29 Jul 2020 22:14:33 GMT

👍