thread Re: Problems processing after Android update? in Archived Discussions (Read Only)

Problems processing after Android update?

pattih — Thu, 13 Aug 2020 15:58:13 GMT

Is anyone else having problem using the square app after on a Samsung tablet after the Android 10 update? Everything worked fine up to the update, now when I try to process a payment I get the message "Restore internet to take payment". Before you respond, my internet is working fine on the tablet. I have made sure all the apps are updated, even uninstalled and reinstalled square with same error message. The payment processing works perfectly well when I use my Samsung smart phone to process.

Re: Problems processing after Android update?

JustinC — Thu, 13 Aug 2020 18:37:51 GMT

Sorry to hear that. Thanks for reinstalling the app! Usually that fixes most glitchy behavior - sorry that didn't happen for you.

What about the OS on your tablet, is it updated? @pattih

Re: Problems processing after Android update?

pattih — Thu, 13 Aug 2020 21:37:07 GMT

@JustinC The update to my OS on the tablet was done 8-11-2020 which is what caused the problem to begin.

Re: Problems processing after Android update?

JustinC — Fri, 14 Aug 2020 14:14:00 GMT

Oh sorry, totally missed that in your initial post. Sounds like a device factory reset is in order but this issue is better suited for Samsung Support to troubleshoot, especially since the app works fine on your smartphone.

Reach out to them for further guidance.

@pattih