thread Clients being double charged in Archived Discussions (Read Only)

Clients being double charged

majorclicks — Mon, 28 Sep 2020 13:47:15 GMT

I've had a couple of double charges lately to my clients. The first charge is without tax and the second has the tax included and all of their information. I have square linked with my contract form. Is there an issue on square's end? Or should I re-set something up in my contract link? You can view the link https://form.jotform.com/92393793471165

Re: Clients being double charged

sayra — Tue, 29 Sep 2020 18:28:14 GMT

Hey @majorclicks. Sorry to hear this is going on with your account. Can you please give our Customer Success Team a call? They will be happy to take a look at your transactions and go in-depth so we can effectively help you identify the cause.

Our number and business hours are [Redacted], Mon–Fri, 6 a.m.–6 p.m. PT. - you'll also need your customer code. The steps to look up your code are here: http://squ.re/howtocontact.

Thank you!

Re: Clients being double charged

majorclicks — Wed, 30 Sep 2020 15:06:51 GMT

The phone number is not listed in your email and the link to find the customer number takes me to a page about getting help, not my customer code. Could you please send the number to call as the instructions under that on the link are not true, either