thread Re: How to get categorized library items to show on POS app? in Archived Discussions (Read Only)

How to get categorized library items to show on POS app?

BilingualSLP — Thu, 05 Nov 2020 03:37:51 GMT

(1) Is there a way to get categories and items created in Virtual Terminal to show up in the POS app?

(2) If the answer to (1) is yes, will the categories and items show up in the POS app for other users linked to my account? They use their phones to make charges and do not have access to my Virtual Terminal sign-in.

Re: How to get categorized library items to show on POS app?

JustinC — Thu, 05 Nov 2020 15:27:20 GMT

Hi @BilingualSLP - The Virtual Terminal is an online portal that allows payment processing without the POS app.

Are you asking if the Categories created in Square Dashboard > Items will sync to the POS app?

Re: How to get categorized library items to show on POS app?

lgurasich — Thu, 05 Nov 2020 17:15:59 GMT

I also have a question about this. I created over 150 items in square online. I learned later that categories don't sync. So, now I have nothing in categories that I can pull reports on. Do I have to manually go into the Dashboard and create categories again? I don't understand why that one thing doesn't sync.

Re: How to get categorized library items to show on POS app?

JustinC — Thu, 05 Nov 2020 21:05:57 GMT

Thanks for writing in @lgurasich! Yes, you'll need to manually create them in Dashboard as well.

Re: How to get categorized library items to show on POS app?

BilingualSLP — Fri, 06 Nov 2020 04:55:38 GMT

Justin, I have created a category with items in it on my dashboard, but they do not show up in my Square POS app.

Re: How to get categorized library items to show on POS app?

JustinC — Fri, 06 Nov 2020 13:39:35 GMT

Hmm, try signing out of the app then back in. As long as you're signed into the correct account, categories created in Dashboard will sync to the POS app.

@BilingualSLP