thread Re: Cash Refund in Archived Discussions (Read Only)

Cash Refund

kulinger — Sat, 20 Mar 2021 22:53:49 GMT

If we accidentally click cash instead of card, should we refund? or would that make the cash owed into system double? what's the best option for that?

Re: Cash Refund

jjgard — Sun, 21 Mar 2021 15:27:25 GMT

I tend to refund the transaction to cash and then re-ring it for the credit card transaction. This will make your end of day reporting accurate.

Re: Cash Refund

unitycenterbks — Tue, 06 Jul 2021 11:58:43 GMT

This happened to me a couple days ago. After searching, I concluded I should refund the transaction and placed the items back into stock. I re-rang the transaction and it was paid by card. The sales report for the day showed 3 transactions: 1 cash sale, 1 refund and 1 card sale. I thought everything was ok. Today I took a look at my cash drawer and discovered that the expected cash amount still included the cash transactions, but not the refund. This looks like a bug to me. How do I "fix" this? More importantly, if I accidently ring up another card transactions as cash, how to undo it properly the next time?

Re: Cash Refund

unitycenterbks — Wed, 07 Jul 2021 12:30:46 GMT

An update: the scenario I described above just didn’t sit right with me and not willing to wait for a community answer, I contacted Support. It turns out that Square experienced a bug late on July 4th which did adversely affect me. My cash balance should not be out.

Re: Cash Refund

Yolycotto1 — Sun, 10 Apr 2022 17:32:35 GMT

When will I receive my refund please get back to me soon as possible thank you