thread Re: Website charging incorrect sales tax in Archived Discussions (Read Only)

Website charging incorrect sales tax

fatcrowgourmet — Thu, 26 Aug 2021 16:42:39 GMT

I have my website set up to auto-calculate sales tax on purchases. This works 99% of the time. But twice now I've had an issue. One order simply did not charge sales tax and the other order charged an incorrect tax rate. But when I look at the rate that is supposed to auto-calculate it is correct so I'm not sure why it's not being correctly charged to the customer during checkout. I live in NY and it wasn't the same tax jurisdiction for the two orders so it's not that. Anyone else have an issue like this? How was it fixed?

Re: Website charging incorrect sales tax

Ellie_ — Fri, 27 Aug 2021 00:10:13 GMT

Hi there @fatcrowgourmet

Thank you so much for reaching out to us. Our automatic tax calculator will calculate taxes for the state that you have a physical location in.

Re: Website charging incorrect sales tax

FamilyCreation1 — Fri, 27 Jan 2023 00:26:58 GMT

This Thread is old but im a new member and having a problem with the automated and itemized sales tax. I live in Michigan 6% and when i do a mock check out the sales tax does not add up, as well as it is taxing shipping it appears. im not sure but could use some help figuring this out.

laser-engrave-fc.square.site

Thanks kindly

Nick

Re: Website charging incorrect sales tax

sayra — Sat, 28 Jan 2023 18:33:22 GMT

Hello, @fatcrowgourmet. Welcome to the Seller Community! ⭐️

Are you making these edits in your Square Online editor or your Square Online Dashboard? Take a look at more details on how you can Configure Square Online Sales Tax here.

We will be on the lookout for your reply.

Thanks.