thread Re: Birthdays disappearing when I edit a customer in Archived Discussions (Read Only)

Birthdays disappearing when I edit a customer

katiepellerin — Mon, 16 Jan 2017 16:03:10 GMT

Not sure if this is best way to report a bug, but when I go into edit a customer the birthday is removed.

Re: Birthdays disappearing when I edit a customer

Tom — Wed, 18 Jan 2017 20:03:04 GMT

Hey @katiepellerin, thanks for flagging this! I think I see what you mean—I'm going to run this by our Customer Engagement team and we'll circle back with an update ASAP.

Appreciate your patience in the meantime and sorry for any inconvenience.

Re: Birthdays disappearing when I edit a customer

katiepellerin — Thu, 19 Jan 2017 16:29:08 GMT

Great, thanks!

Re: Birthdays disappearing when I edit a customer

Tom — Tue, 24 Jan 2017 18:36:14 GMT

Hey @katiepellerin, we're still looking into this. I wanted to check in and see if you're still encountering the disappearing birthday issue. If so, can you reply with the make/model of your computer, along with the version of the browser you're using?

Re: Birthdays disappearing when I edit a customer

Tom — Tue, 31 Jan 2017 19:13:05 GMT

Hi @katiepellerin, I just wanted to check in and let you know we're still looking into this — we haven't forgotten about you! Hopefully everything will be resolved soon. Appreciate your continued patience. 🙂

Re: Birthdays disappearing when I edit a customer

Tom — Tue, 07 Feb 2017 22:13:38 GMT

Alrighty, I just confirmed that this issue has been resolved. You shouldn't lose your customer's birthday when editing their profile. Sorry for any inconvenience! 🙂