thread Re: SMS order ready in Archived Discussions (Read Only)

Text messages for Online Store order notifications

Issac — Wed, 29 May 2019 14:18:38 GMT

It would be best for my business to have text messages notifications for my online orders. The other soultions that were discussed in other threads will not work for me. Could you please let me know if this feature could be added?

Re: text messages for Online order notifications

ashc — Wed, 29 May 2019 13:35:18 GMT

Hey @Issac!

Thanks for this feedback.

Currently that's still a feature request but we have heard this request from sellers before so thanks for surfacing it again. We will let the Product team know you're looking for text message notifications for your Online Store as well.

Here's an insightful Community post about: Feature Requests: How They Work if you're curious too. 🙂

Re: text messages for Online order notifications

BREWERDUDE — Fri, 27 Mar 2020 23:37:49 GMT

Oh God - please do this!

Re: text messages for Online order notifications

BREWERDUDE — Fri, 27 Mar 2020 23:39:30 GMT

any chance that you're close to having text message notifications for on line orders?

thanks!

Re: text messages for Online order notifications

Valentina — Sun, 29 Mar 2020 02:34:18 GMT

No updates to share right now, @BREWERDUDE - but a lot of change is underway with the online store at the moment! We'll absolutely be sure to update this thread if anything changes, so stay subscribed to this thread to receive a notification when we post here.

Re: Text messages for Online Store order notifications

pessosices — Sun, 29 Mar 2020 04:32:14 GMT

@Issac @BREWERDUDE

While you still can’t get a text message when you have a new Incoming online order, if you download the Weebly App on your phone, you can get a push notification anytime an order comes in. Pretty close and comes in very handy!

Re: Text messages for Online Store order notifications

BREWERDUDE — Sun, 29 Mar 2020 12:26:24 GMT

I will try it! Thanks a tun for the response.

Re: text messages for Online order notifications

BREWERDUDE — Sun, 29 Mar 2020 12:28:57 GMT

Will do. Thanks!

Re: Text messages for Online Store order notifications

charsue — Thu, 14 May 2020 13:42:35 GMT

BUMP! (agreed)

Re: text messages for Online order notifications

npham1110 — Wed, 20 May 2020 00:43:33 GMT

Hi there, I see that after every purchase, customer receives a text message saying "Thank you for your purchase, your order will be ready to be picked up at 12:30PM, etc." depends on the prep time.

IS THERE A FEATURE for us to EDIT that verbiage on the text? If we have 40 orders arrive in that 2 minutes window, we would not want that first text to say come pick up AT 12:30PM for all that many customers as I think it would be more helpful if we can EDIT our own verbiage to tell customers that "thank you for your purchase, estimated pick up time is 12:30PM, you will receive a confirmation text/email once your order is ready for pick up." Something similar would work, as long as we have the ability to edit the language so we don't mislead customers and it will break social distance when they all show up at the same time (which happened at our store and it was quite a nightmare for our team..)

Thank you and I really appreciate any inputs and feedback from your team.

Customize SMS notification

mkjhbb — Thu, 21 May 2020 03:04:13 GMT

Is there a way I can customize the SMS texts that are automated when an Order is ready?

Re: text messages for Online order notifications

AshleyK — Thu, 21 May 2020 12:51:24 GMT

@npham1110 Thank you so much for adding your voice to this feature request and for adding detailed example of how this feature affects your business. I can see how important it would be to space your customers out. Unfortunately, we do not have the ability to edit the outbound texts for curbside pickup, but I will push this feedback to our team.

Thanks for your time and please let me know if you have any other questions.

Re: Customize SMS notification

ashc — Thu, 21 May 2020 13:41:07 GMT

Hey @mkjhbb,

I moved your post to an existing thread where other sellers asked the same question.

It looks like at the time this is being tracked as a feature request so I'll add your voice to it.

Re: text messages for Online order notifications

jeansclaystudio — Thu, 04 Jun 2020 03:04:21 GMT

Just set up my online shop and had my first purchase. Was totally surprised that I was unable to receive a notification on my phone that I had a sale. This is a necessity! Hope you have this soon.

Re: text messages for Online order notifications

ashc — Thu, 04 Jun 2020 13:43:43 GMT

Hey @jeansclaystudio,

You can get push notifications to your phone for new orders with the Weebly app.

Re: text messages for Online order notifications

jeansclaystudio — Thu, 04 Jun 2020 16:09:08 GMT

Thanks ashc, but unfortunately, I cannot. I was told with my older version of Weebly that I needed to change my weebly account email so it was different from my Square account email in order to set up a Square shop. Now that I did that, the two do not communicate since my weebly website sends shoppers to a different URL for the store through Square. Quite the cunundrum, I just assumed I would be able to get notifications directly from Square.

Customize SMS

Mira0318 — Wed, 15 Jul 2020 01:21:07 GMT

Hi,

I would really like to be able to customize the SMS message that gets sent to customers after booking. Is this possible yet?

Re: Customize SMS

Joe — Wed, 15 Jul 2020 15:34:20 GMT

Hi there, @Mira0318 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you join us here. We hope this space proves to be a valuable resource as you grow your business with Square. Welcome!

I've gone ahead and merged your post into an existing thread of Sellers who were also inquiring about customizing SMS messages. Take a look at this Best Answer from Ashley! It will point you in the right direction and provide more details.

Let me know if you have any clarifying questions! We are here to help.

Re: text messages for Online order notifications

TCBMpls — Tue, 11 Aug 2020 00:58:04 GMT

Hi, I am having the same problem but my square and weebly emails are identical. Should I keep it that way? It sounds like your probably started because you made them different?

Re: text messages for Online order notifications

jeansclaystudio — Tue, 11 Aug 2020 01:04:13 GMT

I wouldn't change your email unless you have a bigger problem. I had to change mine in order to set up a Square store and I couldn't use the same email because I have the older version of Weebly for my website 😞

I have to use two different browsers to log into my weebly and square accounts separately if I want to make changes to my website or my store. A real pain. The solution is to create an entire new website with Square but I do not have the time to do that right now.